Nagano ili, Japonya İçindeki 5 Yıldız Oteller

The hotel is located quite far from Karuizawa JR station. There is a pickup bus service every half an hour outside the south exit of the station. However the bus is very small and can be quite full at times, causing people to rush onto the bus. It would be better if the hotel could set up a better queue-up system or adjust the frequency of the pickup bus service. By the way you can deposit luggage at the customer centre next to the pickup bus stop and have them transferred to the hotel for you. I thought the hotel did not advertise the service enough as it is very useful and effective in creating more passenger space in the pickup bus. Breakfast at the hotel is not buffet style, so went to the Prince Karuizawa West hotel to have breakfast instead. During non-peak hours the hotel offers individual transportation for free so that is definitely a plus. The Momiji hot spring is definitely a must-visit. Clean, modern, hygienic, exactly what I look for in a hot spring. Overall service is excellent.

fufu靜養之森第二晚換了這個房型，也非常不錯，房間寬敞，工作人員很貼心給我們安排了與昨晚相鄰的房間。酒店工作人員熱情的笑臉在我們心中留下非常美好的印象。下次來輕井澤一定還會選靜養之森，推薦！

Staying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay. Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort. One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere. Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates. The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through. The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon. In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us. In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.

The staff are all very friendly and helpful from driver to receptionist to cleaning staff. We have a pleasant stay in this hotel. The pick up service to and from JR station as well as the snow house are a plus for us. Furthermore, the breakfast variety as well as freshness of ingredients are highly appreciated. They are nice enough to give me a ride after my checkout for picking my luggages back . Overall speaking , I will recommend to others of this hotel .

急遽決めた軽井沢旅行にこちらのホテルに宿泊させて頂きました。 お部屋にお風呂もあり広く快適でした。 私は大浴場や露天風呂がとても気に入りました。 今回お食事無しで予約しましたが、男性のスタッフの方が丁寧に館内やお食事のご案内をして下さいました。 旧軽井沢銀座通りには、人気なお蕎麦屋さん、パン屋さんなどがあり食事はそちらでと決めていたので、こちらのホテルから徒歩圏内である事も宿泊の決め手となりました。 外観も素敵なホテルでお部屋の内装も女性好みだと感じました。 小さなホテルなので騒がしくなく、エレベーターなども混雑する事も無く快適でした。 また利用したいと思えるホテルですが………… ひとつ残念なのは、チェックアウトで対応された若い女性スタッフの方が、あまりにもぶっきらぼうな仕事ぶりで、笑顔ひとつ無く帰り際にとても残念な気持ちになりました。ただ淡々と業務をこなしているだけのサービス業には不向きな方でした。 もう少し男性スタッフの方を学ばれた方が良いと思います。

One of the best hotels in the world; we love this hotel despite the steep price tag.

Stunning most beautiful time here ! Staff were great help & friendly . Shuttle service on time . Gorgeous rooms & comfortable bedding & absolutely clean . Wonderful experience.

Service was in general good. Most staff can speak English and were very helpful.  We booked their teppanyaki restaurant but due to a member being sick, we cancelled it one day ahead.  However, we were then being told that there is a 50% charge which was not explained to us when we made the booking.  After some back and forth, they finally agreed to waive it.  Appreciated that but it was a hassle.  The apartment is nice and juices and water were included in the fridge.  There's no onsen nor swimming pool nor a gym in the hotel.  Breakfast was good with lots of varieties.  Location is excellent within walking distance to the Main Street in Echoland where most restaurants are.  Hotel provides shuttle buses to Happo One and Hakuba 47.  

One of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings. I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond. The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable. We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores. This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!

酒店房間寬敞房間有私湯温泉。裝修高級細緻，服務貼心熱情。品嚐了酒店的法式和意式晚餐套餐，非常美味細緻，至少米其林一星的級別。酒店唯一缺點就是裏輕井澤較遠，不過酒店有免費專車接送去御代田火車站，坐火車去輕井澤大約15分鐘。這家酒店是低調奢華的代表，級別不輸虹夕諾亞，性價比很高