Shiga ili, Japonya İçindeki Kaplıcalı Otelleri

Very good experience at the Mercure Lake Biwa. A high-standard hotel with great views and quality services. Even though there were many group guests, everything was well organized. Thanks to my Accor card, I could enjoy some nice benefits, which was much appreciated. The staff was friendly, attentive, and always willing to help. They are also bike friendly !

Very good hotel with room that is spacious with balcony. Very beautiful view around the hotel that is near the lake. Good services. Nice onsen place. With good nice restaurants within the hotel. Provide free shuttle bus to the nearest shopping area. The only downside it does not have laundary service. The breakfast has a good spread.

Overall experience only so so average……. I don’t expect such a huge hotel giant - Marriott Group has these shortfalls ! Let’s talk about the suggested improvements on facilities provided by hotel:  1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area. 2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. “Luckily”, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rain…… 3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance. 4) staff - I’d say, with the “name” of Marriott, this hotel is really under staff…… Other - nothing to say really

The hotel is wonderful and the food is fantastic. The room is comfortable and feels new. The hotel offer shuttle service to two different train stations. I highly recommend this hotel, I'd love to stay here again.

Love the overall experience, sunrise view is a bonus, staff are super friendly. However, we booked through trip.com, the price shows online does not include the kid, even we selected the kid at the begining, so we had to pay additional at check out. This is agent's issue, not the resort.

It was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay. The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time. The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata! The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub. Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable! Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat! The ryokan also has a souvenir shop if you wish to buy anything back. Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!

The room itself has a bathroom sink which is pretty convenient. Not expecting much given the price but it did have everything u need for a basic sleep. Surprisingly the public bath is just hot water not onsen.

Курортный отель для расслабленного отдыха. Вид из онсена на озеро приятен. Вид с балкона на него же тоже. Порадовало обилие разнообразной уходовой косметики в онсене. Завтрак понравился большим выбором еды. Футон в номере тонковат, поэтому спать было жёстко. Неудобное расположение розеток. Есть регулярный трансфер до станции, это удобно

Everything you could expect from the hotel. A great experience all around if however the breakfast was a little lack luster.