Misafir Kullanıcı
29 Şubat 2024
To start with the positives -lovely area -great evening food -great evening staff We checked in, lovely evening staff, we got to our room, bit dated and run down for the price. Left straight away to get something to eat, came back about two hours later and found the water was cold, decided to go for dinner and try it later. Dinner was lovely, would recommend paying the extra on booking for the breakfast and dinner option as menu was pricey, as this option gives you £25pp towards dinner. Came back from dinner, water still cold, wifi not working, phoned reception and had someone come “check” the water. They accepted the water was cold, and moved us to another room, to find this was a downgrade for what we paid and the room was out of service, freezing cold, dirty and a chair that wouldn’t looking out of place in a horror movie. After calling again, they moved us back to our original room, and it took for us to say we weren’t happy to be moved to a lodge. Which was lovely, however again the hot water wasn’t working and house was cold. By this point it was 10:30pm and we had barely sat down and enjoyed the evening. Thankfully in the morning the water was warm, arrived at reception to sort out all issues we had to be resolved, informed receptionist that the water was cold at night to be met with a scowl and a head shake. In no way were we out to make this an inconvenience, but felt we only really slept and used no other facilities, or lack thereof. We went to breakfast to be met with a travellodge-esque breakfast which was such a let down from the evening before. The evening staff were lovely, and cannot thank them enough for trying their best, but for the price and the hotels available elsewhere in loch tay, it is not worth the money or the time.
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