Jannah Burj Al Sarab

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Such a poor experience Day 1 - hotel room not up to standard, x4 calls to house keeping with 7 hours wait. TV not working. They did upgrade the room after the experience Day 2 - same shabby house keeping experience with no face or hand towel, empty face tissues, no slippers, etc. Day 3 - a little improvement but house keeping had to be called as room not fully replenished. Day 4 - same as day 3, several calls due to house keeping. You’d think there would have been improvements - same message from reception ‘ok sir’, no sense of apology! During this time it was discovered how fake advertising has been used by the hotel to deceive customers in facilities available such as the swimming pool. Picture attached notes fake pictures that the hotel uses (of another hotel) and the reality. There is no space for Sunbeds and no fully open area and view such as noted in the fake pictures. Also, no common sense. Hand wash is provided as body wash for bathtub. See attached picture. Hotel management took no accountability of the fake pictures used to deceive customers nor in house keeping service levels. Breakfast was chaotic everyday but that’s not a negative, let’s put it down to hotel being at capacity or Resturant being too small to accommodate hotel guest. Only positive would be the valet parking. Great service. Be aware of poor standards before you book!

We are so glad and happy to stay in this 5 star hotel. All thanks as well to Filipino hotel reservations who upgraded our hotel stay from standard to junior suite. The room is nice and big , clean and comfortable stay .

Good hotel, stayed there for just a night. Curtains and bedsheet had stains. But well overall good price makes up for it

We had a wonderful stay at Jannah Burj. The room was spacious and beautiful, the breakfast was amazing with so many different tasty food to choose from and the staff was extraordinarily helpful. A special thanks for Ms. Asma for her wonderful smile and allowing us a room upgrade and to Ms. Angel who found safeguarded my id card which i had dropped. Overall, we loved to stay there, the location is very convenient, its very good value for money and we would always come back when visiting Abu Dhabi Again.

It was really a pleasant stay. Room was very spacious. Would definitely recommend.