Royal Sun Resort

Myself And my wife booked this hotel based on previous positive reviews of your guests and they didn’t lie. We arrived in hire car all be it through a bit of a building site due to the paths being upgraded to improve the access and entrance to the hotel I see no problem with this as it has no impact on the hotel or your stay. The lovely girls on front desk quickly checked us in and the fact we were early didn’t cause them any concern in fact they upgraded us to a 2 bed apt which was MASSIVE for 2 of us. We were 10 steps to the pool/restaurant aqua and also breakfast. The staff all around the hotel were so friendly and made you feel comfortable. Lunch by the pool was fantastic we had the Thai prawn salad which had the right amount of spice and flavour. Pool was clean, drinks were fairly priced and entertainment staff were on standby without being in your face or ott. We booked Aqua for dinner one of the evenings expecting standard hotel food but were blown away by the fairly priced fine dining. The other restaurant with oh is buffet style was full of flavour and only €22 per head for all you want. On check out the staff have told us we can have towels to shower and prepare for flights home which are an evening flight. All in all a lovely looking hotel very easy to manoeuvre around perfectly located if a bit of a hilly walk home after few mojitos. We actually got a taxi home last night from the marina and it cost €4.50 I’m sure people could afford that. Before we forget Tim he bar by reception which doesn’t look very inviting made the most amazing cocktails with plenty punch and flavour (can’t remember his name but from Venezuela). Staff cannot be faulted in any way and always work with a smile on their faces. Room 212 is best located for us and will be booking again.

The most wonderful place! We had an amazing week at Royal Sun, we were 4 adults and 4 children spread across 2 apartments, we had plenty of space and all the amenities needed. The hotel is incredibly clean across the board, even our terrace was mopped daily! The food is lovely with plenty of choice for both adults and children, the ice cream station was a big hit. Even though the pool is not huge there was plenty of space to play and we always found a lounger even in the afternoon. The entertainment during the day is great, the children enjoyed the foam party and the games set up. We walked a few times down to the town which took roughly 15 minutes with children, we also made the trip back up to the hotel on foot with the children one of whom has cerebral palsy. It’s not easy but definitely doable if you’re not in the midday sun. Lidl is a 10 minute (not so steep) walk away. The road works out the front of the hotel aren’t particularly pleasant but did not affect our stay and we forgot about them until we saw them. The staff are incredibly helpful and accommodating, we celebrated 2 birthdays during our stay and nothing was too much trouble, a special dessert even made an appearance. We are already planning our next trip to the royal sun, or as our daughter calls it our Tenerife home!

I'll start off by saying this could be a nice hotel with its incredible views. Unfortunately, that's where the positives end, as the hotel is currently offering a hugely substandard experience to anyone staying here. It is certainly not the Platinum hotel it is being marketed and sold as. There is major construction work taking place literally on the hotel's doorstep and for around 200m along the road outside, so much so we've experienced being unable to exit the hotel due to construction machinery blocking the road. On arrival, the transfer coach is unable to reach the hotel due to the construction work. We were dropped off 100m away and had to navigate an unlit gravel road in darkness. Anyone with mobility issues or young children's push chair will have real difficulty with any access or egress of the hotel. The apartment we have been allocated (303) is well equipped and spacious, other than the bedroom which is small and not air conditioned. As previously mentioned,  the views are incredible and the balcony is massive. Again unfortunately, that's where the positives end, we've been unable to make any use of our apartment or balcony due to renovation work taking place in the hotel. Drilling and machinery begin at around 8am and continues some days until after 8:30pm, rendering our apartment and balcony useless as it's impossible to relax or enjoy the space. Breakfasts are good with plenty of choice. Again that's where the positives end. The breakfast area is also in the midst of being renovated. We've literally had to walk around workmen tiling the floor to get from the food service area to the seating area. Evening meals, currently the only option is the a'la carte offering in the Aqua restaurant, the buffet selection is unavailable "due to external operational and logistical reasons." The a'la carte option gives a tiny selection each night, 2 starters, 2 mains and 1 dessert. The food has been OK, more akin to a tasting menu than evening meal, but with such a dismal selection we've only used it twice. We've incurred additional cost having to eat out rather than using the half board option we've paid for. As other reviews have mentioned, the hotel is situated at the highest point in the resort but we knew that before we arrived, so it wasn't a surprise. It takes around 20 minutes to walk from the small town at the bottom of the hill back up to the hotel, it's all uphill and fairly steep at some points. A few other points to note, there are ample loungers around the pool area, I've never seen the area even half full (possibly down to the area being subject to renovation work noise), so no need for anyone hog loungers. Apartments have a safe but it costs an additional €3 per day to use - not the norm in a 4 star hotel. In summary, The Royal Sun is ordinarily probably a nice place to spend a week or two but currently it offers no chance to enjoy or relax. The current offering is substandard, absolutely nowhere near the 4 star level