Mercure Cardiff Holland House Hotel & Spa

Harika bir konum, harika bir otel ama temizlik ve bazı yanlış bilgilerle ilgili birkaç sorun. Böyle bir utanç, aksi takdirde kalışımız 5 yıldız olurdu!

The spa was amazing just a shame the room wasn’t. The bed was lumpy and uncomfortable and we were woken up to recycling of glass bottles at 5:45am which I didn’t think would be so loud from the 8th floor but it was! Found it hard work to check in took longer than expected with not much communication as to why it was taking longer to find us a room even though we had already prepaid. Shame the hotel isn’t up to the same amazing standard as the spa.

We stayed tor two nights over the busy festive period which meant that we returned for rest. In that respects, our hotel room was cosy, quiet and the bed just right for restful sleep.

I wanted to provide some feedback on my recent stay. The room was very hot, and since the air conditioning wasn't working, we were given a fan instead. Additionally, we were not informed about the extra £10 charge per person for a 'spa day' to use the pool, which was confusing as I only wanted a quick swim. It was very disappointing that hotel guests were not allowed even a brief 10-minute pool time. Lastly, the reception desk was quite small, and with three staff members talking over each other, the experience felt chaotic. Thank you for your attention to these matters.

The bathroom was lovely...the room was not as modern as I was expecting it to be. The meal from the restaurant was poorly done and lacked taste. Service from the workers was good, though.

Nice stay at a lovely hotel. Always try to stay here when I visit Cardiff for work.