Misafir Kullanıcı
18 Mayıs 2024
The complex was quiet and we enjoyed the private beach and pool areas. Plenty of loungers and attentive beach staff. Our room was spacious , plenty of storage and we had a pool which we shared with three other rooms although it wasn’t heated. However, service didn’t meet the claims that they make. We are vegetarians so do not have high expectations for food but none of the seven restaurants had a vegetarian main. I had emailed prior to our visit to ask and received no reply. We asked the hotel services which restaurant we could eat at and she just asked me if I could use a tablet , handed me one and said look in there!!!! I did check again but nothing so I said to her that there was nothing and she just shrugged her shoulders and went back to her phone calls. Indifferent to the point of rude. Similar experience when I asked at breakfast if I could have a decaffeinated coffee and got a weak jug of instant. I was told it wasn’t possible to get good quality decaffeinated coffee due to the humidity (???) . Breakfast overall was mediocre, plenty of choice but not great quality. They lay tables with one knife,fork and spoon and when you’ve eaten something cooked take them away so if you want toast you have to wait for them to ask for a knife … and you do have to wait. Coffee took so long to arrive and order was usually wrong eg hot milk instead of hot water. Very poor for a hotel with such grand claims for quality and service. We do expect to pay more for things in a hotel but €8 for a small (plastic) tub of ice cream is a joke, but not a funny one. We also order a vegetarian sandwich at pool bar and got a salmon one, staff appeared very grumpy when we complained to the point that when they were were around loungers giving out sunglasses wipes two days later we were the only loungers she didn’t offer them to. We are not nigh**are or difficult customers , we just expect to be made to feel that we are ‘valued guests’ which we certainly didn’t. However, Elounda itself is a totally different ball game. The hotel will take you in their electric buggies to the edge of the complex for free where there is a pleasant 15 minute walk into the town. Turn right at main gate and walk along the pavement until you see a pathway to the right, go down here and it’s a lovely stroll along the waters edge where the local restaurants are so pleased to see and serve you and where you can eat wonderful local food, three courses for two in our experience for the price of one main meal at the hotel. The hotel services woman told her not to walk there as it wasn’t a pleasant walk (it was windy that day, don’t know if she thought as we were in our 60’s we couldn’t make it or would blow over lol). You can of course pay for a taxi that they will order if you prefer. It was my husband’s birthday while we were there (a good 5* hotel would have picked this up) and we would have loved to have had dinner overlooking the sea at the hotel but sadly this was not meant to be. We love Cret
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