Misafir Kullanıcı
24 Mart 2024
While in Peru in March, my wife and I stayed at four different Inkaterra hotels. All were excellent, except for Inkaterra Machu Picchu Pueblo. My displeasure with MP Pueblo was a result of what I considered the lack of service from the front desk, especially Joaquin. I went to the front desk and asked if we could check out an hour later. I was told I would need to come back in the evening. I came back in the evening as suggested and asked again about late check out. Joaquin, who was not pleasant when we checked in nor when I asked about late check out, responded you'll have to check later. He then said he call us and let us know, which he never did. I then asked Joaquin if I could get change for a 100 peso note so I could leave a gratuity for housekeeping. He told me that he did not have enough change. Other than this, what I fell, was a lack of service, our stay at MP Pueblo was excellent, including the room, the grounds, and the service of the rest of staff.
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