Reef Hotel Aparts (Tabasum Group)

#負評#對防治蚊蟲措施，安全性，鄰近餐廳，鄰近店舖，床品舒適度，性價比失望

I booked a Reef hotel apartment , for 3 days stay with my sister and her 3 small kids ( aged 10 ,9 , 1 year old ) , we had to stay bcs we had 2 days wedding and celebrating my birthday . To my horror I got a room 107 . Once I checked in I dint realise , because we were in a hurry to change and go for the function , we were already late . Once I arrived I saw and realised that this was probably the horrible room . This has nothing to do with the staff , they were very friendly . The bedsheets were dirty and stained , the paint on the wall was falling , the microwave was dirty with small cockroches, the wash basin in one toilet was literally broken into 2 , I mean half piece was gone ( see pictures ) . The remote controls were broken, no back cover , under the bed was horrible and dirty with dust. Apart from this , when you book a hotel apartment for a family we expect to have a iron , water kettle and some crockery , which was apparently not there . The toilet taps were all old , the kitchen sewage hole cover wouldn't fit and there was smell and cockroches coming in.. in short this room 107 should be out of order and not for sell , which was sold to me for 950 aed . I worked in hospitality industry for over 20 years in Kuwait and uae in managerial position and for me this was unexpectable. The management and *********** should not have sold this room for me , by posting very attractive pictures . Above all when I wrote to ***********, a manager in the night at 1.30 am spoke to me ( because was out all day n had just returned from a function ) told me something very insane , he said if u want to change you room now . We can do it ... I was due to check out at 9 am the next morning. He also said that , it was a mistake of new team members who have me this room . So the management and the Managing company nis not willing to take the blame on them that , they dis not do the maintaining of the hotel and should have put this room out of order , but here they are selling the room and blaming the staff . I say it again " the staff were very nice and did what they could do . It's not thier fault. It's the *********** and the management.. who should look into the quality n condition of the property. Please I need my money back ..