Marina Village Inn

My Uhual was stolen from their parking lot. I booked through a 3rd party site because it boasted “Secure Off Street Parking” and I specifically asked the front desk attendant if my Uhual truck was safe where I parked it in their lot. “Oh yes,” he replIed. The truck was stolen between 1:05 am - 2:36 am. I know this because the occupants in the room next door were arguing loudly and it woke me up. Unable to sleep with the noise, I checked the Uhual, watched a movie, and checked it again after the movie. It was missing. Everything I owned is now gone. The Alameda Police who responded told me they had a lot of reports from this hotel. The office noted an exterior video camera. When the officer requested footage of the theft, the owner stated the camera did not record that area of the parking lot - 4 parking spaces from the front door. Please do not consider staying here.

This hotel does not operate properly. I got hung up by the same receptionist more than ten times when I called to request for a receipt for my husband stay. So we sent emails out to request the receipt and no one responded to us. My employer has a policy on the business travel claim deadline to submit the claim. I lost $110 for not able to have the hotel receipt. I asked for the manager or the owner, she insisted that they are not there. I asked for just an email certify that my husband was staying there on those days, she said no one will give me that. I think this hotel doing crooked business, properly did not register my husband reservation in the system. That is why they can’t issue a receipt. Stay away from this hotel.

Stay away from Marina Village Inn and the front desk woman! Ryder was her name. The woman wanted to throw me out of the room with the police because she and other coworker had a miscommunication about the need or not for me to change rooms. I tried to explain her that I called front desk to ask if I needed to change rooms and the gentleman that took the call said I could stay bcs the hotel had low occupancy. I don’t know if this woman was under the influence of something but she was absurdly aggressive and deranged! she yelled like crazy that she didn’t need to hear me, then she banged on my room door at 9:30 am ( a couple of hours before checkout time anyway), called the room over and over and threatened to send the police to take me out by force! I am a senior citizen with high blood pressure and the episode made my blood pressure sky rocket. DON’T GO CLOSE THIS HOTEL AND THIS WOMAN!

The room itself was comfortable and adequate for our family. The pool was out of use due to earthquake related damage as reported by the gentleman at reception. It was this same gentleman who unfortunately charged my partner again for our stay that was already prepaid through *********** Instead of just holding the credit card details, he has charged it. While human error happens, what has been frustrating is that the manager has not responded to emails we have sent in regard of this matter. So, now we are approaching *********** to rectify the error which was not theirs. Very disappointing.