Hampton Inn & Suites Albany at Albany Mall

Recently, my family and I stayed at the Hampton Inn and Suites in Albany, Georgia. I have never stayed at such a dirty, corrupt, dismissive, inconsiderate, and money-hungry hotel under the Hilton brand name. I have tried to resolve this issue with the hotel directly and Hilton Honors, but have come to no resolution, as the hotel management will not respond to my calls. Instead, I have had to resort to sharing about my experiences online, with the hope that others be warned before staying at this hotel. We arrived at our hotel late in the evening for a stop on our road trip from Michigan to Florida. Our hotel room was horribly dirty, the carpet was filthy, there were stains on the sheets and the bathtub was black. The walls were marked with black marks, furniture was chipped and peeling, and drawers were missing knobs, towels, and the bath curtain were ripped and tattered. Additionally, the pool was green and the common areas were dingy and beat up looking. Due to our late-night arrival, dealing with some missing luggage left at a previous location (very stressful) and having two exhausted kids, so we opted to not say anything at the time. We just needed a place to sleep and were not up for driving any further, or even switching hotels at this time. Instead, we attempted to make the most of it and deal with the situation the next day. Due to the impolite hotel staff encountered in the morning and at breakfast, we opted to open a complaint online after check-out, as we anticipated more rudeness with a room complaint. While writing this complaint to Hilton Honors after check-out, we received an email (unrelated to the complaint) with a charge for $150 for damaged towels. Upon receiving this bill, I called the hotel immediately and was told that we had dyed 6 towels pink with hair dye and lipstick. I,nor have any of my family ever dyed their hair pink, nor do we wear lipstick. (It was myself (lipstick allergy), my husband, and two young sons (none of us wear lipstick or dye our hair pink). We did, however, spill some pink lemonade, used some of our own items to clean up the mess, and then had to use a hotel towel to clean the remainder. We were unaware that we would be ‘framed’ and told the pink color was from hair dye. Pink lemonade bleaches out of towels, if it does not just wash out directly. If that one towel was unable to be bleached, we would have gladly paid the $10 it was worth, we were never given the chance to even discuss this with the hotel. I attempted several times to talk to hotel management at the Hampton Inn and Suites in Albany, GA, but the hotel management never called me back. I called the front desk several times in attempt to reach them and was always told they were out of town and that they would take down my information and the general manager would call me back. I never once received a follow-up phone call from the hotel. At one point, when I was still attempting to reach the hotel management, they started to ignore

This hotel is well worn. The staff was very friendly. However the room and bathroom were not clean. They even ran out of hand towels. The breakfast was nowhere near ready and what little they offered was not good. Very surprising for a Hampton Inn. Bottom line, stay elsewhere.

I must say this is a nice property. Clean, safe, nice staff, in a good location. I was here for business. My room was very nice and modern / fresh. Plenty of free parking and the staff were very nice and professional. This is a good property for a visit to the area.

The shower didn’t work properly, I complained about it right away, and it was never taken care of and I was never told what the issue was. Not all the holes in the showerhead were working there’s a funny smell. I had problems with my digital key. So going up for floors and then finding out your key doesn’t work is frustrating.

Just passed through Albany and grabbed a room for one night…. Husband and I and our dog. Only arrived after 10 pm. Just a quick review about the room. We had a king studio suite. Felt I had to review because the room was so spotlessly clean. Bedding had no chemical like smells. Room was huge. Mechelle at front desk was so friendly and efficient. We didn’t partake of the breakfast, but everything looked nice and clean. All in all a great place to stop!

After evacuating home for a hurricane, we decided to stay in Albany our third night away because it was two hours closer to home than our first couple nights away and the weather forecast was good here. We chose this Hampton Inn from the available Hilton brand choices in the area because it was not only very highly rated on TripAdvisor, but it was also the only one that offered a reasonable rate. Turns out it was a great choice. At check-in, the staff was fantastic. Very personable, talkative, upbeat and helpful. We were delighted to be offered Deer Park spring water rather than the cheap purified brand that seems to be the standard at Hampton Inns. We were also very pleased that this hotel carries a non-GMO option in its complimentary snack basket for Hilton Honors members. We were off to a great start. The hotel is gorgeous. Unlike some of the newer facilities where an "adequate" theme seems to be the norm, the lobby decor here is beautiful, elegant, inviting. Coffee (three kinds) and tea (three kinds) are available in the lobby, as are complimentary local newspapers. The pantry is stocked with upscale snack brands, like Food Should Taste Good and Deep River and Miss Vickie's. A brilliant concept - edible snacks for discriminating guests. We did encounter a couple of issues at first, such as no wi-fi when we got situated in our room. When we wanted to phone the front desk to report it, we discovered that neither of room phones were functioning. We did reach a member of the staff and were advised to try again in half an hour. Maintenance was working on it. The wi-fi came back on as promised. For the remainder of our stay it functioned well. One small issue was that there was no alarm clock - not a major problem with cell phones today, but I like to see the time in the middle of the night without trying to find my phone. The other sleep issue was a bit of noise. Our room was near the elevator and I was awakened in the wee hours by an inconsiderate boor who bellowed his way down the hall to his room. Otherwise, we enjoyed our stay. I appreciated the full size tub, especially since it seems that the trend for new and/or renovated Hampton Inns is replacing tubs with double-size showers. I very much appreciated the exhaust fan in the bathroom and am amazed at how many hotels are not furnished with them. I'd rather not have to blow dry the mirrors after I bathe. Toiletries supplied here were above par. In addition to the standard bar soap and Neutrogena shampoo, conditioner and body lotion, they also provided bath gel and mouthwash. I don't use bar soap so have to pack my own body wash. Nice to know that I can leave it home next time I visit. The bathroom's granite countertop was large enough to accommodate the barrage of personal care items I bring whenever I travel. Towels were of sufficient thickness and plentiful. Missing was a night light. I don't like leaving the bathroom light on at night because it's blinding when my eyes are used