Hotel Quinta do Lago

I booked an accessible room for my husband 60th birthday ( I’m the disabled one). I emailed the hotel ahead at the end of March. At 22.30 we are still sitting in bar area awaiting an accessible room. It is the 19 th of May and the only accessible room is booked out to another person on May 23rd. We have been told we are unable to have an accessible room even though it is available for the next 4 days. I have motor neurone disease and I’m unable to get up off an ordinary toilet seat, I need a walk in shower and to be able to manoeuvre my wheelchair around the bathroom. The manager , apparently on his way back from Lisbon , has told the receptionist not to put us in the accessible room!! He wants us to take a non accessible room. Not happy. Happy 60 th birthday to my husband!!!!! Not what you expect from a 5* hotel

Super comfortable bed and good air conditioning and very friendly staff , food in the bar is super fresh and served hot.The cocktail evening is very nice as it’s very nice to meet all the staff and guests . Lovely fresh fish served in the main dining room in the evening. The breakfast is extremely good too

Really lovely hotel, excellent service at every level, overall a fabulous place to stay. We had 4 nights at the end of February, everything about the hotel was very well run, professional, civilised and peaceful. Great food at breakfast & dinner, lovely salads and fresh fish. Bedrooms clean neat tidy and everything you needed, comfy bed, good shower & WiFi. The location is good as it's one of the last buildings before you reach the coast so scenic views over the dunes to the sea, which is quite unusual for anywhere on the Quinta do Lago estate. Absolutely recommended.

Great hotel in a fab location overlooking the beach. The room was very clean and spacious. All the staff were friendly and professional taking the time to remember your name and happy to make golf arrangements for me. Breakfast was very good with a wide choice and very fresh.

Having been to Portugal a few times we thought we would look at staying in this area for a last minute sunshine break. Loved the area although quiet and more laid back -just what we wanted! The hotel staff are the pinnacle to this hotel from the housekeeping to the restaurant staff, they were friendly and approachable and always with a smile. The room we stayed in was very clean and we enjoyed the balcony area to watch the fabulous sunsets ! We had tea and coffee facilities, bathrobes,slippers, and free water. We didn’t eat dinner at the hotel so can’t comment but the breakfast was fabulous with a great choice. My omelettes were the best I’ve had ! The beach is a ten minute walk away via the bridge, ponte da Quinta do lago. We also visited Bold Octopus, Izzy’s ,The Shack, Bovino, Casa Velha and Gigi’s for meals. All highly recommended but strongly advised to book ahead in the high season ! We also visited Quinta Shopping Centre enjoying a meal at the Cheeky Pup and spent another a day visiting Vilamoura and Quarteria via an uber. An enjoyable break and stay at this 5 star service hotel even though we are not golf enthusiasts! We enjoyed afternoons around the pool although on our last afternoon I’m sure there were a few ‘ unwanted guests ‘ who didn’t appear to be staying at the hotel. (I would suggest to management a system to check who are staying/ paying guests as it looks like non residentials can access this exclusive hotel from the public footpath )

Everything in the hotel was done to the highest standard. Although tea and coffee making facilities not a fixture in the room they are available on request. Staff were very keen to do anything to assist and facilities around the pool were excellent. A great breakfast.

Great hotel in beautiful location with friendly, professional staff. Been to hotel twice and like many others we intend returning. Fantastic place enhanced by wonderful staff. Can totally understand why many clients return year after year.

The hotel was very nice, great location. The staff were first class. We had a fabulous stay. Our room was extremely comfortable. Had a great view over the sea. Definitely will go back! Check in and check out was so easy, no waiting. Would recommend this Hotel😀💕

we had a wonderful stay up to the time we were leaving, the lady on reception let the side down. all in all a wonderful experience, maybe just got the front of hose staff unfriendly at the time.