Le Vieux Port de Cannes, Alpes-Maritimes Yakınlarındaki Oteller

On the first day, I found someone's toenails and asked them to clean them. They didn't clean. I asked for cleaning 5 times in 3 nights, but they I just wrote down the room number and didn't do it. And most of the female staff are not willing to help. I didn't even smile and didn't say hello when I left. And they say, because it's a ”service apar**ent” There is no cleaning service per day unless you are staying for a long period of time, and towels are only provided on the first day, and you have to pay 5 euros if you want. However, washing machine is not included in the room. But the location and facilities are good.

My partner and I stayed here for a couple nights during my interrailing trip. The location of this hotel is perfect. It is a 2 min walk to the train station and about a 5 min walk to the beach. There are also lots of cafes and restaurants nearby. The gentleman who checked us in was very friendly and had great customer service! We arrived early but was able to check our bags in and headed out. Again, when we arrived back to the hotel late at night the male night reception was super friendly! Great customer service! However, on checkout the lady at reception was very rude. We overheard her ask for 40 cent more from the couple in front of us as the hotel had charged them wrong. And then without even saying hello she stated that we owe money. We had paid in full on arrival so was confused and asked why. She stated that the gentleman who checked us in had not calculated it right and that we owed €2. As this had happened to the people in front of us as well we felt it was wrong of them to be asking every customer for the extra money if it was the hotel at fault. She became very abrupt and said “will you not pay it then”. Obviously we weren’t bothered about the €2 but it was the way we were being spoken to considering it was the hotel at fault. Perhaps staff training in customer service is needed for this individual as well as training in basic numerical skills. Overall, I don’t want to leave a terrible review as it was only that one lady who treated us very badly and was very rude. All the other staff were amazing and went above and beyond! So yes I would recommend this hotel to those who are looking for a cheap stay in Cannes with the perfect location! Just disappointed in the bad ending!

We stayed 2 nights at this hotel. When we arrived, we were told they were overbooking and they stayed in a two-bedroom apartment near the hotel. PRO: - very low price - comfortable location in the centre (5 minutes walk) - courteous and available staff - car parking included in the price (availability to park the car before and after check-in) AMENDMENT: - the apartment where we were set was on the second floor without a palace lift that it would need important restructuring works, such as the apartment, dedicated to the beautiful and better to be rented, economic and recovery furniture, summary restructuring ... - cleaning the apartment was insufficient, Balcony and chair on the balcony full of birds, much powder in the house and little care. - Bed and couchs uncomfortable - Wi-Fi not working - lack of hairdryer - only 1 taken near the double bed. - they have not re-established the room from one day to another - the bedroom lamp is not working - bathroom without tent and without hook for douche (very uncomfortable and flooded bathroom) I generally give an evaluation just enough, But certainly, one of the most critical points has not left us a good memory.

Location far from the center, simple and clean rooms, pleasant pool, beautiful view, good breakfast.

The hotel is located near the train station, it is very convenient to travel, the hotel itself is very new, and the stay experience is good.

My son 17 years in transit in Cannes, nighted on August 11, 2021. The room was badly made, hair hair, dirty shirt found in the cartridge, a receptionist who doesn't want to hear anything... My son didn't know, he should have taken the shirt in the cartridge on the photo! The receptionist suspects we have put the coat in the room to obtain a refund, I call to explain the facts calmly and he hangs me on the nose and strokes on the gate he asks me if we don't keep the shocked in memory and if I'm going to continue to do it long C....( I have no right to write the true word employed by this person then I replaced it C H I E R) I regret and stupid image of tourism, The hotel is a very good place to change the job, but I invite you to change the job, no excuse! I didn't want to make any comments or notes in tourism but your non-respect forces me to do so. A mistake is always possible, but learn to manage it and at least apologize to you, it's not the refund we expected! It's a pity to have such behavior as you have in the whole of good notes ! FD

First of all, up to 5 stars of the hotel lacked a convenient location of the roses on the sides of the bed (one was at the bed and the other near the entrance). The rest of the hotel is good. It was warm in the room, the air conditioner worked constantly for heating. The room was clean as in the photo on the Internet. The bathroom was new, with fresh repair. We were provided with additional hygiene. There is a staircase and an elevator in the hotel. To get to the rooms you have to walk through the breakfast room and climb up the other staircase above. The concierge usually sits in the breakfast room, but as a crowd to someone comes - immediately approaches the entrance. Very polite all, we were able to leave the bags to the receptacle after the eviction. When entering the boarding house, they asked for a document - they took the driver's license instead of a passport without problems. I asked for a room with the balcony, but it wasn 't as we were told, but we got the French balcony - beautiful !!! The view was on the city, good.

Excellent stay at Hotel Helios. I was very impressed by our room. The view was great, it was spacious and clean and comfortable. The breakfast was great too! The staff was also incredible. My friend had a pretty bad injury due to an accident with an Uber driver directly outside the hotel and the staff was extremely helpful and supportive. They sent someone with us to the doctor and made sure everything was ok. When we came back they provided us with a drink to ease our pain even though the bar was closed! Thank you for everything!

We had a great stay! Ideal place if you want to stay just outside the hustle of the cote d'azur but still want to visit it. The hospitality was fantastic. Especially by Leo, the Front Desk employee, who with his enthusiastic and energetic personality made you feel at home, feel welcome! His hospitality made the stay perfect!