Jufa Hotel Altenmarkt-Zauchensee

First the positives. Great location and just a short walk from Altenmarkt town centre. Clean, tidy and good sized rooms. Unfortunately the negatives. The staff were not friendly or accommodating at all. Unprofessional and poorly trained. I asked for an additional pillow as the single ones provided were too thin. Three of us in the room and they could only find one additional pillow! Breakfast was ok, but the staff just did not monitor the stock levels and let things just run out (good job we were flexible). Ran out of juice, ran out of tea bags, bread rolls, bacon, sausages…in fact most things ran out and there was a delay in replenishing! We played table tennis one night. You get the bats and ball from reception and they ask for €20 deposit which is fine. The equipment was passed across in a bag…on taking the equipment from the bag we noticed one bat was broken. Within a minute of being given the equipment we returned to reception to let them know one of the bats was broken . They tried to accuse of breaking the bat….which was unbelievable as we had one just been given the bag with the equipment. On check out one of the others in our party was accused of putting a hole in the wall….covering it with a picture including a screw and raw plug to put the picture up….again unbelievable as we were on a ski trip and not a DIY trip bringing tools and equipment with us! They tried to charge €150. This accusation of course left a bad taste. Final point. We asked if it would be possible to use the spa area to take a shower as we would be skiing on our final morning with a late afternoon flight. Originally they said they would be able to accommodate and then when we returned from the slopes they said no! Not the customer service level that we have come to expect in this ski region….it will be very unlikely that I will stay again in this hotel.

Our experience at this hotel was fantastic! The staff was super friendly, they were accommodating to me and my family of 4. They had a cute area for kids in the lobby where they played and my hubby and I enjoyed a beer. The room was nice clean and spacious. The breakfast was amazing!! Lots of choices. I highly recommend them!

The hotel had no extra pillows as they had in the room one per bad extra soft and as the hotel was full they had not enough to give second one which was not satisfied for us so we had to buy 2 peaces in the store and spend extra 70 EUR as the staff was not ready to find something even next day. There was also not enough parking space from the hotel side maybe 1/3 for the whole hotel capacity which is very negative so we had to spend every day at least 20 minutes to find somewhere else as the most parking lots in the town are private. The breakfast was standard good, rooms clean even that one day the room was forgotten from the cleaning service to be cleaned.

Our five-days stay at the Hotel Jufa Altenmarkt was absolutely wonderful. Accommodation, cleanliness, friendly staff, breakfast and dinner were excellent. Beautiful surroundings and trips in the area. We will be happy to come back. Thank you!

Its very nice hotel for skiers with big, renovated rooms and all necessary facilities as skies storage and skiing boots dryers. Closest big skiing resource is Zauchesee, 15 min away by car. Parking is beside hoel. Hotel staff is friendly and helpful, breakfast and dinner are good, served as self-service. My kids enjoy sporty facilities as basketball/handball indoor sport field, table tennis.

We had a stop there to enjoy the mountains. It was very nice. The room is spacious and clean. The service is fast. The evening dinner is good. Breakfast also quite nice. It is very family friendly. The hotel is nicely placed. We recommend it.