Extended Stay America Suites - Amarillo - West

Ok guess I'll be there

This might be the worst hotel I have ever stayed in. They actually wrote my room number with a sharpie directly on my key which seems ridiculously unsafe. Front desk staff barely spoke to me and were apathetic at best. And it’s clear this place is mostly used for traveling trades workers.

They couldn't check me in because their system was down and they had been down for hours before they let me prepay and book a room even though they knew they wouldn't be able to check me in

Great customer service ! I really enjoy when Destiny at front desk is here …. She goes above and beyond … makes our stay really feel like home ! Been here for a while and she’s always with a big smile and ready to help out !!

They did not have the room I reserved and did not notify me until I got there so I did not stay

Checked in on my phone due to rate being cheaper and them not being able to do price match. Got my room key, went up to said room and had a guests belongings already in there so I had to get another room.

When I arrived to my rooms( had 2 ) both bathrooms had not been cleaned, refrigerators were filthy and had not been touched, microwave and kitchen floor dirty! Unacceptable for a guest to check in at 2:30am and rooms are not clean. Thankfully the front desk clerk came and cleaned both areas for both rooms. Also, no matter what time of day, afternoon or nighttime you go to the front desk, no one is ever there to assist you. I also called down to the desk to ask about getting plates and the customer service from whomever answered was horrible! No friendliness or care at all. When she called me back I told her not to worry about it! Overall, my stay was ok. Hopefully the manager Dede honors my free stay when I return.

Booking from ******* was not honored by the facility. I was about to reach the facility at middle of 2 AM thinking my booking is confirmed via *******. When called them I got an update stating they are over booked and cannot do much from their side. Think twice prior using third party apps to book any reservations.

So I stayed here off and on for work for about 5 weeks. Had a different room each time, and each room had something off about it. One smelled like wet ashes, one the bathroom light wouldn't completely come on so I was showering in the dark, and another the AC wasn't very cool. None of the beds were comfortable. Their computer system constantly had issues so check in could take quite a while. Once they gave keys to my room to someone else that had just checked in, even though I'd been in that room for 3 days. Luckily I was in the room at the time and had the deadbolt in place. They are incredibly short staffed so even though it says check in is at 3, I had to wait until after 6 once for a room to be ready. It's a great price for long term stays, but after all the issues and them potentially giving another person keys to my room again, I am now spending a little extra for a better and safer hotel.