The Lancaster Hotel Amsterdam

Great location for friends and family trip. Best online platform with 24/7 professional customer support.

The location is good. However, the service is not professional and the house keeping is katastrophal. Would not book this hotel again.

Hotel smelt like smoke and musky air.

Ce séjour était parfait. Tout le monde était adorable ! De plus, on avait une chambre avec fenêtre. De base l’arrivée est prévu pour 15h. Nous sommes arrivées vers 9h de notre vol et la chambre était déjà prête. Je ne peux que vous recommander cette établissement ☺️

Many good things about this property - the rooms, though small, are very comfortable and well furnished. The location was great - right opposite the zoo, with many great eateries within walking distance.

It's OK. We had to get moved after checking in because our room had several issues, including a loud noise from a pipe, a draught, and cobwebs. The replacement room was full of dust, so they upgraded our room to a standard room (do not get a Cosy room, they are quite bad). The standard room was better but a bit weird. It was over two floors. After using the toilet, you had to leave the toilet room and walk past the best and upstairs to wash your hands. Peeing in the middle of the night was more complex than ever! I just remembered, on Day 1 we were unpacking and the staff let another couple into our room. Thankfully we were decent, but that could have been a disaster. We then asked the staff member who was with them (and who checked us in a hour earlier) to send someone to look at the draught issue as the window wouldn't close properly. He said he would. An hour later nobody came. I went to reception, he very clearly completely forgot. An hour wasted.

Hotel accommodation in a quiet area, opposite Artis Zoo, tram connections to and from the city center at 2 minutes walking distance. Dining options and museums within walking distance. Friendly staff and a good breakfast. The reception is not on the ground floor and can only be reached via stairs at the entrance, this may cause problems for disabled people

What an amazing hotel. If you’re looking for something right outside of the city center, this is the place.