WorldMark Anaheim

We had reservations for two nights (Jan 5-7) for four adults. Upon arrival, I was told that they overbooked and we did not have a room available there. They gave me a phone number to call to make other arrangements. After spending 45 minutes on the phone with the booking rep, we were offered a two bedroom suite at the Sonesta ES Suites in Anaheim, which was a much nicer property with free breakfast, pool, hot tub, etc. Worldmark knew they were overbooked and should have called/texted/emailed me prior to our arrival so we could have made arrangements sooner. After reading other reviews about similar incidents, I will not book Worldmark again.

My family and I had an absolutely terrible experience during the sales presentation at WorldMark Anaheim. We arrived the night prior and were staying as guests of my Sister-in-law. We were promised a "fun" sales presentation, and we made it clear to the concierge who signed us up that we had no intention of buying a timeshare—especially since we already had access through our family. Despite this, we were forced to sit through 2 hours and 15 minutes of relentless pressure from the salesperson, Mona Lisa. From the very beginning, Mona Lisa was rude and dismissive of my needs. I told her at the start of the presentation that I have medical issues with my back and would need to stand most of the time. Later, she used this against me, claiming that my standing was "bothering and concerning" everyone in the room, which was both insensitive and humiliating. Throughout the presentation, Mona Lisa constantly interrupted me and even attempted to portray my wife as someone who has to "put up" with me. She took things further while we were walking down the hallway to view a suite, telling my wife that my opinions didn't matter and that I should keep them to myself—all because I expressed that I did not want to buy a timeshare. The presentation was supposed to be 90 minutes, as promised by the concierge desk, but Mona Lisa stretched it out to over two hours, with no regard for the promise made to us or our time. We made it very clear from the start that we were not interested in buying a timeshare. It doesn't suit our needs, and we do not see any value in it—especially with the ongoing monthly maintenance fees. Despite this, Mona Lisa continued her aggressive tactics, making the entire experience feel like we were being strong-armed into a purchase we clearly didn't want. To make matters worse, after this awful experience, I spoke with manager Randy, who was sympathetic and promised that someone from the sales department would reach out to apologize. He assured me multiple times that this would happen, but we never received any follow-up call or apology. It's extremely disappointing to see that even after expressing our grievances, the promises made to address our concerns were empty. Why is your sales department so aggressive towards people who have explicitly said they are not interested? And why promise a "fun and easy-going" sales presentation if the reality is a pushy and uncomfortable experience? These misleading tactics do nothing but frustrate and alienate your guests. If WorldMark is truly the best vacation timeshare, as claimed, then such high-pressure tactics should be unnecessary.

This is the second time we have stayed here, the rooms are nice and clean. Dryer was a bit of an issue to use since the door to the closet blocked the dryer door. The lobby and all the public areas are nice and clean. Only downfall is the getting the parking pass. They are very pushy about doing the tour and refuse to take no for an answer. They also double charged my card, had to go talk to them numerous times about it. It wouldn’t be an issue if they were friendly about it. Once you say no the attitude changes towards you. I’m sure we will stay here again and I’m sure next time they will be just as pushy and annoying about the parking pass. And I can see from other reviews I’m not the only one who feels this way.

The rooms were a great size and had all the accommodations you may need. Large fridge/freezer, dishes, cups, bowls, utensils, microwave, toaster, stove, oven, stacked washer dryer, laundry soap, dish soap. The one downside for my husband and I was the couch pull out bed. We had three kids that shared the king sized bed and hubby and so shared the queen hid-a-bed in the couch. It was not great. The food options in the cafe area was pretty good. Check my pictures and videos for a peel at that. We would have packed differently had I known all that was available in that food area.

They remodeled. All our requests for extra towels, pillows, and spices were properly made. Check-in was easy, we pulled up to the valet, and there was someone there to check us in from our car. Happy hour was great from 4 to 7. We will return again.

Nice stay, rooms were clean and comfortable. We had a 1 bedroom with a living room, kitchen and small balcony. Not too far from Disney, it's walkable or you can go right across the street to the Toy Story parking lot and shuttle in for free. They are completely renovating the pool area so it was closed down. This was a little bit of a downside but we knew this going in so I can't be too upset. One star taken off due to the high pressure to attend a presentation. We have owned for almost 10 years and don't know why they still push this, I don't mind being offered to go but once I say no that should be it. After about 10 mintues of repeatedly telling the lady no I just started walking away and told her I was done. She finally got the picture then proceeded to tell me all about the area and dropped the sales pitch. Some resorts aren't so bad, but this one is. Overall it was a nice stay, the rooftop deck is pretty awesom and you can see the fireworks at night. We might be back again, we will have to think about it.