Jennifer
1 Ekim 2023
I like to start with the positive. The staff that we interacted with were very friendly, from the front desk clerk to housekeeping staff to maintenance. Also, the coffee in the morning was good.
Our hotel room (210) was not in the condition that
It wasn't dirty to the fault of housekeeping (like unvacuumed or wiped down), but the words that come to mind are scummy and outdated. There were stains on the rug, a big stain on the couch, and stains on the bed skirt. The fridge was also full of dents.
We've stayed at The Residence Inn Mariott in Tewksbury numerous times and we've always been happy there. Since they were booked this weekend, we figured we'd try Andover. Our daughter attends Merrimack College, so we are in the area visiting a few times a year. I will not come back to this hotel unless there are updates and deep cleaning made to the rooms. Or maybe we just happened to get a "scummy" room, but others are better?
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