Yunshui Lanting Hot Spring Hotel

I'm afraid my experience wasn't the best. When arrived our room, the floor (carpet) was super dirty. We complained to reception and they sent a cleaning lady. She wasn't super happy to clean the floor but we waited patently. Once she finished we open the bed and saw some hairs. We called reception again. This time one of the hotel managers came to meet us. She apologized and decided to upgrade us to a nicer and bigger room for free. They still took over one hour to clean it to make sure it was in acceptable conditions. I'm not sure we were just unlucky or that is the normal standard in that hotel. In any case, the new room was good to stay and we were happy with their efforts. Breakfast is almost inexistent for foreigners and it finishes way too early: 8:30. Arriving twice at 8am, we could barely find food. Except for this location, is good (close to train station, close to hospital where you can do virus test, close to connection point to enter Changbaishan (North), close to some big green areas (pine forests) where you can have enjoyable walks in the morning or after dinner. As a conclusion, if I may give some constructive feedback to hotel manager: - please consistently and thoroughly clean your rooms when guests leave; - extended breakfast time to at least 9:30; - include more variety in the breakfast and make sure quantities are at decent level by 8:00.

我們對櫃枱服務人員的態度非常失望。我們因為要泡温泉在別家酒店轉過來。我們沒有找到交通過去。打電話到酒店衹告知沒辦法，完全沒有進一步提供幫忙或其它用用訊息。反而是之前的酒店熱心幫忙我們解決了問題。沒有對比沒有傷害，我不推薦這家酒店。設施也舊了，洗手盆有點阻塞。其它服務人員中規中矩。

酒店的服務非常周到細緻，接送站及時，禮貌友善。酒店早餐豐富，服務人員熱情友好，早餐時間和温泉時間細心提醒客人，非常開心的一次住宿體驗。