Arass Hôtel & Business Flats

Luckily, I have stayed there only for 1 night. I have made a reservation for 4 nights, but as when I checked in, there was not anybody on the frontdesk, so can give me the keys, check- in forms, etc... And after my bed was full of bed bugs, I have decided to leave the next day. No refund from their side. Terrible service. The room was not cleaned properly, dirty dishes. The terrace door, was opening constantly, as the door was broken by itself. Never staying there again, the most horrible night in my entire life.

The housekeeping did not respect the “Do not disturb” sign on my door and were scouting my accommodation. Also they took something very important from my room and I don’t think this kind of behaviour should be tolerated. The rooms are ok but dated, the location and parking are excellent. And the breakfast was very poor, good thing there was a kitchen in the room.

Stayed there for more than a year and overall I enjoyed the experience. The room was pleasant, quiet, with all the utilities needed to live there and the services exceeded my expectations. The room was at the 5th floor, on the back side of the hotel. Initially I stayed in a room at the 2nd floor on the street side, there the noise was louder, but at the back side of the hotel it's quiet. The cleaning of the room was made twice a week. At the reception anytime I had questions the staff was friendly and kind to give guidance. After the check out the warranty deposit was refunded after one working day.

Good location, handy for the train station and a tram line into the centre. Room was a good size and comfortable, given the heatwave in Antwerp during our visit the air con was very welcome. Quite a bit of noise from other guests who seemed to congregate in the hallways but managed a decent sleep all the same.

Stayed here for almost 3 months on business assignment so place was chosen for me. Definitely chose somewhere else to stay in Antwerp. I scored it a 1 because actually the front of house staff are really good, welcoming, helpful and friendly. Here goes the rest ……. Hotel is located between 2 building sites not their fault but links to other issues which are the hotels fault. So the noise from the building sites and also the road if you are staying in a room on road side is awful from around 5 in the morning through to about 11pm This resulted in me having to not only sleep wearing ear plugs but also taking sleeping tablets. Don’t expect a good sleep. A colleague was staying at the rear of the building and unless you are on a higher floor then the noise from the smoking area with people talking and drinking is also deafening. I had a spacious room with a mezzanine floor which was roomy but very tired and need of a revamp. The huge issue with the room is the heat. The shower room is upstairs so fills the bedroom area with steam and the window downstairs only cools the living area, or fills the room with fumes from the traffic on the road. The hotel advertises air conditioning and there are units in the room but they refuse to turn them on even with requests. This is just being cheap and rude. Again due to the noise from the road and building sites it’s impossible to sleep with the window open. So not only limited sleep but a very hot n sweaty night. Then the internet connection….. oh wow ! It does not exist. Again the hotel advertises free fast Wi-Fi but it’s shocking. Impossible to connect and watch anything. Myself and a number of my colleagues complained only to be told there is no issue. I did a speed test and shared with the hotel only to get no feedback. I also shared with a friend who works in IT and he said it’s simple ….. they pay for a really cheap package so it can’t cope for a hotel. Of course the hotel staff say it’s no problem because during the day all the guests are out. If you get a room for 20 euro a night it’s probably ok but any more than that go somewhere else

I was very pleasantly surprised at how spacious the flat. Usually, the rooms in Europe are very small. This was two floors with a kitchen, fridge, stove, and four seat table. The living room was a good size, and the bedroom upstairs was large. The bed was very comfortable with a large closet. The market was across the street. We had a great restaurant Walvis about a 5 minute walk. You are walking distance for many beautiful sights-15 minutes to the Cathedral and train. The staff is so accommodating and sweet. Lastly, the breakfast was perfect.