Stella Island Luxury Resort & Spa (Adults Only)

올인익스클루시브로 예약했는데 저녁은 코스요리 점심 아침은 뷔페식으로 누릴수잇어서 너무좋았고 놀이기구와 수영장 무료 라 너무좋았습니다.

everything from start to finish was amazing, ALL the staff were extremely accommodating and very hardworking, polite and courteous. nothing was too much. One of the best hotels I have stayed in. Can't wait to book again

This is going to be a bit polarising given the other reviews on this platform, but my husband and I would not define this as a "luxury" resort. We actually came across a lot of issues while visiting. Our room was not immaculately clean (visible hairs around the room & fingerprints on glass), no one ever came to fill the minibar/towels (and it was impossible to get ahold of staff (both through the app, calls, and facebook as recommended), but most importantly, the management team is grossly incapable of taking criticism or solving simple problems. Our first issue came within 15 minutes of arriving. You are asked to download the app where you can make all of your dinner reservations and see the entertainment each night. We did this directly in front of the woman who was walking us through the resort functions and informed her it looked like we wouldn't be able to eat at any of the restaurants while we were there because they were all booked up. She suggested, "we have a great buffet." Obviously, food is a main reason for visiting a luxury resort so a buffet wasn't what we were looking for every morning/day/night (plus, Covid...). I was visibly upset that we'd be eating at a buffet for our entire trip so she "pulled some strings" to get us reservations at the restaurants. All of the reservations were very early, while the sun was still out, which wasn't ideal so be warned-- I guess sometimes you go and have to eat at the buffet the whole time. Second, our room was a swim up by the main pool. We are not super young so the late entertainment/lights right outside our window, and very early music were a bit of a hindrance on our relaxation. We had to switch rooms on day two. The second room was cleaner, to be fair. Third, service. Now it must be stated the staff are absolutely tremendous-- but they are understaffed and overworked. They don't speak highly of management (who apparently take any tips written on a credit card receipt, this does not go to the person who served you. The bartender scratched out the tip we'd left since he said he wouldn't get it. So, bring cash to tip the hard workers!). Drinks would take (on average) 30 minutes at the bars. At the restaurants you'd often get your food before the drink. Fourth, the drinks! At an all inclusive that boasts "premium liquor" you can't even get a vodka soda with a name brand vodka-- it's well liquor or you have to pay more. In fact, you are asked to pay a lot at this "all inclusive": smoothie? Pay for it. Nice wine? Pay for it. Extra sushi roll at the restaurant? You guessed it. Pay for it. Fifth, management. I feel like this specifically has to be called out because, when we sent them a message explaining our experience and how disappointed we were with the quality of the room/stay/extra charges/understaffed outlets they threatened legal action if we posted our review online. Perhaps this is why you don't see a ton of bad reviews-- the bullying nature of management. In fact, our last night,

We’ve just returned from a 5 night stay at Stella island and to be perfectly honest it was really disappointing!! Good bits - it’s aesthetically pleasing, very clean and the staff around the pool are really attentive. The shampoo/shower gel/conditioner in the rooms are really nice touches. Bad points - the food is very samey day in/night out, if you’re a fussy eater you may struggle! Drinks are really disappointing, they are very very slow at bringing them and when you go to the bar they tell you to go back to your seat. It’s not unusual to wait 30mims plus for a drink, I think this is because they don’t want merry people walking around the place. It’s in the middle of nowhere amongst derelict land and you really can’t walk anywhere to do anything. We got a taxi in to hersonissos to go for tea one evening €15 per way. If you like a change of scenery then this probably isn’t the best place for you. It’s right under a flight path which didn’t bother us but some people may find low flying aeroplanes every 15/20 mins during the day annoying. The constant selfie taking by people there does become rather annoying at times especially when your trying to relax and there on every walk way, leaning against every palm tree/wall/water fountain/sun bed there in the pools taking pics/videos. We stayed in a pool view room and it was very standard nothing special at all!! All in all it was a relaxing place but massively overpriced, £3k for a 5 night stay with hardly any drinks and rubbish food is ridiculous. Would I recommend this place…….. absolutely NOT Will we be returning ………. Absolutely NOT Would rather spend my money on other hotels we’ve visited that are far nicer and cheaper 👌

Me and the wife came here for my wifes suprise 40th birthday The hotel is amazing The food is out of this world The staff are first class We had a swim up room 327 Got the sun at around 12pm Such a nice place to relax and enjoy luxury If you want a great time away with your partner this is the place to come

It is an excellent resort it is a paradise on earth staff helpful and always smiling ready to meet any need a great place where you get value for money restaurants bars and all facilities great I will suggest it to my friends

Stayed at the resort between the 26/4-29/4. I came to celebrate 2 years with my misses. I wanted to say that the hotel was perfect and at start we had a bit of a discomfort due to unfortunate events, Thanks to Pari the manager everything was perfect she helped me sort everything out and was the best , which helped our stay to become the one of the best experiences I've had.

Amazing once again. Visited in 2019 and returned with great memories and it did not disappoint! What an amazing experience. The staff are so friendly and attentive with special mentions to Marianna our guest manager who looked after our every need and made our stay so great. Also to Christos who is operations manager and made our last meal at the Paraiso Mexican restaurant the best meal of our trip from starter to main course it was delicious. Then to George who looked after our movements around the hotel and made us feel so welcome and valued as a customer. What an amazing staff and trip at such a beautiful hotel. We shall return and thoroughly recommend!

Reception when you first arrive needs to be faster , when you've just got of a flight, you just want to get to your room. Not be waiting around. Buffet food needs to be more choice & warm all the food is cold and I'm pregnant and was very restricted on what I could eat. As I didn't want to risk eating meat that's cold. Or possibly not fully cooked. Fridges in rooms should be filled more often. Our water wasn't filled up enough kept going to the shop buying water stocking up ourselves. One day breakfast buffet was full , its early in season and there's no spaces for food. Shouldn't have to wait when you've paid. Another evening we had to wait 15 minutes to be allowed into the evening buffet as that was also full. I wouldn't pay for all-inclusive I honestly don't think it's worth the extra 2K. We've spoken to other couples who don't think it's worth the money. We paid one thousand each for a week half board. That was enough, I'd be upset if we had spent more we've stayed at 5* hotels for less money & had better experiences. The Hotel is stunning & staff are lovely. Just a few things they need to improve on for a 5* Hotel. You wait ages for a Cappuccino in the morning, Nice Cappuccino but then again it's cold when it comes. Also for Lunch when your half board the menus are rubbish. Other restaurants out the hotel are nicer food more choice and cheaper about a 20 minute walk. Where's just your chips, or a toastie, or a club sandwich. We don't want to eat in our room, the only club sandwich on the menu is room service. We did complain about the food being cold & the staff at reception 2 women, were lovely and offered us a free meal. In the steak house, but 1 free meal and drinks out of a week. When your unhappy with most meals. Snack bars are needed. Where people can get an ice cream or a little Nibble. Some staff are really fast and on the ball other members are away with the fairy's. Ended up going up a couple of times to bars ourselves as its quicker , but they want to do table service. Just think it's easier to get your own. We've been to The Maldives, I wouldn't say it's the Maldives of Crete. We have also been to other Greek Islands and better hotels.