Faustino Gran Relais & Chateaux

Al mio arrivo mi è stato comunicato un upgrade della camera. Struttura bellissima e staff molto gentile

One of a kind property, very beautiful architecture, wonderful rooms, nice beds, good quality of sleep, nice views. Housekeeping was good, turndown service attentive. However, Service in F&B was very poor. Breakfast staff always overwhelmed even during the low season. At times no one has taken note of us or took orders. Personnel does not ever come again after the first order. Outside areas were taken care of very poorly- all outdoor furniture was stained all over and not cleaned from leaves, etc. sunloungers were done and need urgent replacement!! All in all - ok for the price we paid in off-season, definitely not ok for the price you pay in high season. Unfortunately I would not ever recommend the property because of the poor service levels!

Amazing place to stay. Better than we ever could have hoped for. Absolutely perfect -- don't hesitate to book it, you will love it and it will exceed your expectations. Shout out to Luca, Ignacio, and Flor who all helped us immensely with our trip recommendations and excellent service. Gracias! We would love to return again to beautiful Menorca.

We stayed as a couple and loved both the hotel and island. The staff were very helpful and the room was great value for money. The breakfast was delicious and the spa is the cherry on top.

First I want to say that the ******* we experienced were taken into account by the hotel manager upon checkout and I really wish I could give 5/5 Good things include the amazing location and grounds. The building itself if stunning and decorated beautifully. We even managed to check in hours before normal time. However it lacks the finesse for a full 5* experience. We had to seek out staff for service for food and drink every time. We also had to search for spa staff too. The spa is ‘basic’and is over priced by local comparison. The TV in our room didn’t work. We also asked for help with one of the sockets in the room which never arrived. Room wasn’t the cleanest (floors and finger marks). There are a number of small but nonetheless important lacking details for the cost of the hotel that you would expect covered.

An absolute gem of a hotel. I couldn't recommend this hotel more. Stylish, discrete, friendly, intimate and full of surprises. The room (Number 52) we stayed in was fantastic (aesthetics and size wise), breakfast was delicious and the staff were fantastic. This hotel is beautifully designed. An absolute must if you are going to Menorca and well placed for some fabulous beaches (though you will need a car and expect a brief walk) and great bars and restaurants. Finding the car park is the only problem, especially if you arrive after dark, but once you have found it then there are no more issues.

Menorca is a beautiful island. Faustino Gran is a beautiful hotel, settled amongst cobbled streets of Ciutadella and beautifully restored. Breakfast was served in the courtyard and was a selection of local meats, cheeses, fruits and pastries with a hot breakfast offered cooked al'acarte. The staff were attentive and the GM wanders around welcoming guests to the hotel and wishing them a lovely day. A nice touch for a 5 star boutique hotel.

This is a beautiful hotel. Set in an old historic former palace, it offers all the charm you’d expect from Relais Chateau destinations. The entrance to the hotel via car is somewhat inconspicuous, as the hotel is effectively set amidst a walled garden. When we arrived the manager rushed out to help us with our bags. I’d advise anyone arriving by car to call the hotel ahead if they need specific assistance with bags/cars etc. We found them very happy to help. We were lucky enough to stay in a suite with terrace. The room and terrace were spacious and beautifully appointed. Our terrace overlooked the harbour and was lovely and quiet. The hotels pool and sun beds were in keeping with the surroundings and save for a Sunday (when many things close in Ciutadella) was not busy throughout the week we stayed. Drinks around the pool could also be arranged via the bar near reception or when a member of staff passed. Either way they were served very quickly. The spa and spa pool were also nice and we had 1 hour per day use of these facilities included. Breakfasts were delicious and the table service was excellent. Breakfast was served within the walled garden and was very relaxing. A very nice way to start the day. We also ate in the restaurant here in the evening, twice. It’s beautiful with subtle lighting and a live pianist. The food was excellent, especially the beef tataki which was memorable. Most notably about this hotel is the presence of the manager. A very personable lady who was always around, particularly at breakfasts, checking everything was ok. Nothing was too much trouble and we felt the manager and the staff went above and beyond to ensure our stay was wonderful. It’s location in the beautiful old town of Ciutadella is excellent too. Thank you for a wonderful stay. We will be back.

We’ve stayed at many Relais &Chateau hotels and we’ve never been disappointed. The Faustino Gran was entirely what we wanted from a top hotel. Great situation in Ciutadella’s Old Town and 1 minute from the harbour. The Faustino Gran is a secluded haven. Great service and very responsive to requests. We particularly liked the visibility and responsiveness of the hotel manager, who was very ‘hands on’ and really made a difference. We’d definitely stay here again.