Misericordia Church, Arraiolos Yakınlarındaki Oteller

Staying in a historic place full of history that was preserved is always something to retain. On top of that feel being well received is always good. The place is amazing, the people are friendly, definitely a place to return and enjoy not only the Pousada but also the Arraiolos village and the surrounds.

First the good. Most of the staff are very nice. The bar and restaurant area are pleasant and so is the pool area. Water pressure in the shower is good. However, this is not up to 4 star standards. The rooms are dated. The doors don't fit properly and there are gaps. It is the first time I have seen a shower curtain over a bath in an hotel in many years. The TV is a very small free standing TV. There is a terrace but it only has one chair. On our second day after housekeeping had been we were faced with stained bath towels, we took them back to the housekeeping room but there was noone there so we swapped them with unstained ones. Certainly not acceptable in any class of hotel. The restaurant is nice and the food is good, but only buffet. Breakfast is extremely noisy because the hotel caters to coach parties and conferences. The breakfast food is nothing great but ok. The pool area is nice but although there is a member of staff in the pool bar area you have to get dry and dressed to go into the hotel to get food and drinks, not really great for a supposed 4 star hotel. The pool also was full of flying ants,/mosquitos on the first day, although there were a few less on the second day.

We’ve been travelling for five weeks in Spain and Portugal and this is the first hotel we haven’t loved. The location is good…we walked to and from the bus station. Breakfast was really delicious but it was 8.5 Euros each on top of room in most other Portugal hotels, we’ve had breakfast included for similar price. We just didn’t love our room. I think maybe it hadn’t been upgraded yet. Even with air conditioner on the whole time, it only got down to 24 degrees. For us, the mattresses on top of the bed frames kept sliding off and pillows were really big & uncomfy. Also, it was 40 degrees there and there was no ice in the hotel no fridge in our room to cool down our water bottles. We ended up buying water in plastic bottles which we hate doing.

We had spent 3 nights at this Hilton and we got a top rate service, starting from the reception, with Moises, Raquel, Davide, the room services are excellent, as the different restaurants, where I remember just Celso, Diogo, Paolo. The breakfast display is amazing. The rooms large with excellent beds, plus free cover parking for gold members. If in Evora don’t look around this is the place.

Our second stay in the en-suite room and, if possible, even more relaxing than the first time. The staff were superb, attentive and generous and the room was immaculate and peaceful. The breakfast is simple but enough to start the day for us. We went back because we wanted a few days of peace and quiet in a comfortable setting and that is exactly what we got. We said we would stay there again last time - and we have and will do again in the future.

The hotel is located in the old town of the gorgeous city of Evora. It’s indeed just refurbished and everything is brand new, the different spaces well decorated. I had a suite, all the comforts were available and the bathroom was really comfortable. No tub, but the shower made of grey stone very spacious and pleasant. Problems: the breakfast/dining room is only one and is tiny, so that for breakfast you have to take turns. If you wake up too early you have to wait, or if last minute you need to go early it can be fully booked and the staff is not very keen to find a solution, apart room service or accommodate you outside by the pool. That it can be good in summer, but not appealing in the other seasons… . A pity because a part this the hotel has a lot of charm and the staff was professional enough. The suite was a bit overpriced for the services offered. I would not recommend it for business, for holiday and with more flexibility in managing meals can be fine.

We went on a trip to relax and meet the city of Evora with two nights reservation with breakfast included in this hotel. The hotel was in the middle of the hotel, with a stream of water, which was in the rest of the hotel, including some rooms. After a few minutes, he realized that he was wrong and we made the rest of the payment. The lights of the corridors also remain connected overnight, making it between night lights to the room, because above the door there is a glass part. Breakfast is basic but diversified and always equal. The swimming pool and the outdoor space are pleasant, and the hotel has no restaurant or bar to eat or drink during the day. On the penultimate day, the room access card was cancelled to which the same receptionist said we were taking advantage of not paying the second night when we had already made the payment and with it !! The positive points of this hotel are the location and private park.

We spent 2 nights here arriving by train and a short taxi ride from the train station. The Taxi only accepted cash which I did not have. I expected the driver would receive payment by credit card. So, my first encounter with the receptionist was to charge the fare to our room and provide currency for the driver. The receptionist telephoned the manager whom did not accept this arrangement. However, Antonio the receptionist went above and beyond in service by giving me 5 euros for tip and fair of his own money. I was so impressed by the gesture of this staff but not the management. I repaid Antonio with in minutes of finding an ATM machine and gave him double the amount he lended me. Another impressionable staff was Nelson whom treated us with exquisite service at the bar and at dinner. He deserved and received a direct tip that he wouldn’t have received if given through management. Management might want to take note of these performers as quality staff that reflects on the hotel service in a positive way. For breakfast the staff was indifferent and unenthusiastic. The higher end rooms here are large enough with sp**** decor and furniture. The floor is exposed grey concrete with no rug or tile coverings. It looks like it is still unfinished construction when contrasted with the pleasant marble bathroom walls. Good environment control with proper AC, fan, heat function. Bright room with large windows and window coverings that has an option for blocking the strong sun. The facility has both inside and outside small pools with recliners. The restaurant and bar is suitable for wine, cocktails, and reasonably valued food options. The location is walking distance to main tourist attractions in this small town.