Hotel Rural Hacienda del Buen Suceso

We booked directly through the hotel to get a good room, even though it was a few euros more expensive than through the booking portals. Exactly the opposite happened: We were given the double room number 4 - the smallest and darkest room in the complex. According to the reception they are fully booked. However, for the last 3 of a total of 5 days, suites could be booked online for the same price (EUR 114) as our double room - but not for us as guests who had already checked in. Room 4 is at the end of the corridor and when you are in bed or in the bathroom you have to close the respective windows, otherwise the guests on the veranda will have a direct view. The window on the other side can't be open when smokers are sitting on this side of the building. The wardrobe with safe is in an unlit corner. The hand shower does not hook into the top because the holder is too small. Other deficiencies were quickly eliminated. At checkout we were not asked about our experience. Otherwise we were very satisfied with the a**osphere and ambience. An oasis of peace because of the few rooms; there were enough loungers by the pool. The service in the restaurant was very friendly and helpful. We enjoyed tapas and an evening menu. The dishes were well prepared.

Strange place is this one. You can only book for minimum 3 nights, no less! I would like to know what can you do for three days in Arrucas. There is a very goo restaurant "CASA BRITO......... I know this, but I can eat for 3 days non stop! You can look at the cathedral, but there is cathedrals everywhere!

Loved everything, thoroughly recommend. It's got a country house vibe yet is accessible by bus- stop at the end of flower-garlanded lane.

We thoroughly enjoyed staying at La Hacienda. It is well located for Arucas, Las Palmas and routes into the interior aside from being a beautiful and a**ospheric hotel. Our small suite was comfortable and gave us the space we needed for our 3 night stay though for longer stays with more than the one suitcase we had, I would say that occupants would regard it as somewhat cramped for a suite, though the additional 'downstairs' space might provide a useful extension of the room proper. Wifi was fast and stable which was not always the case with the hot water which, in the morning at least, took quite some time to run significantly hot. The detailing in the bathroom was a little tired and the varnished wooden steps you needed to climb to enter the large bath felt like a bit of a hazard when combined, inevitably, with water. The lack of a sink plug is not something I would expect from a hotel of this calibre. The bed was very cosy and comfortable. A stronger light in the main room would have made it easier to read at night time. Unfortunately, we didn't have time to avail ourselves of the swimming pool, garden and jacuzzi all of which looked very temping and well-maintained. Breakfast was a highlight. The selection was extensive and featured local Canarian specialities (such as Teror Chorizo and gofio banana juice) and some variants straight from the kitchen. My partner said the tortilla was one of the best she had ever had!. By contrast, dinner was passable but not of a quality commensurate with the standard generally of the hotel. At first glance, the menu looks to be of a good standard, featuring local cuisine but some of the mains (eg the gambas) turn out to be, in effect, tapas and therefore fall short of what you would reasonably expect at this stage of a dinner. The grilled canarian cheese starter was just a plate of molten cheese which was a very odd dish indeed. We felt dinner at the Hacienda was a reasonable choice if you had had a long day, were keen to get to bed and couldn't afford the time to drive into Arucas or LP but otherwise needed an overhaul not to risk disappointing those who might expect a higher general standard. Finally, parking is plentiful and if using a Sat Nav, enter Jardin de la Marquesa if, like us, you find the location hard to track down. All in all, this was a great choice for us and hope to return one day.

I was there for one night and the service in the reception was amazing. But I only have one thing that was a bit irritating. In the evening I went to the restaurant and had some food and I unfortunately got the waiter that didn’t understand a word of English and he also order the wrong food but then the other waiter came in and helped and sort it out.

Very friendly and helpful staff, quiet location away from all the bustle.

- Beautiful rustic hotel placed in a banana plantation - Friendly staff who enjoys their job - Great breakfast and at dinner they serve a three course dish, where you can choose between different appetizers, main courses and desserts. - Peaceful area 15min walk outside the charming city of Arucas

This is a lovely hotel set in a banana plantation. The rooms are comfortable and the continental breakfast is good. Evening meals are unfortunately only a 3 course fixed price option with 3 choices of each course - generally appeared to be 2 soups and a salad for starters, pasta or rice mains and ice cream or yoghurt desserts. It is a pity as Arucas does not have a big choice of evening eating establishments and the restaurant setting at the Hacienda is lovely. I am sure that a bigger choice of local dishes would attract others to visit. All the staff are very friendly and attentive.

The location was nice - in a banana plantation - a good place to stay when exploring the island. Accommodation was good for the price as was breakfast. I found the staff were disinterested and the restaurant very poor.