Hotel Jerome, Auberge Resorts Collection

Friendly staff and comfortable bed. Rooms have plenty of room. Hotel is convenient to airport, town, shuttle for ski and hiking. Enjoyed the walkability of the location. Close to great restaurants and shopping. Decor is lodgy and calming.

We stayed at Hotel Jerome over Thanksgiving week and genuinely enjoyed our time there. The hotel was located in a convenient spot in downtown Aspen, and everything we wanted to check out in town was just a quick walk away. The hotel staff almost always greeted us and checked in to see if we were enjoying our stay. The one thing I did not like was the automatic 22% gratuity added to every dining bill. While I did appreciate that the servers pointed this out to us when providing the check, there was no option to reduce the gratuity percentage to a level we believed to be appropriate based on the level of service received. While we probably would not have adjusted it for most experiences, there were a few occasions where 22% simply was not warranted. The hotel has a fantastic vibe, and it's history is steep. I did feel like some of the common areas could have been cleaned up (dusted, mirrors wiped down, etc.), particularly for an Auberge resort. Let me be clear though, the rooms were very clean and nicely maintained. Overall, it was an enjoyable experience.

I believe Hotel Jerome to be the greatest hotel in the US. The service team is incredibly friendly and attentive. The best feeling is waking up at Hotel Jerome. The worst feeling is checking out. This is one of the top 5 hotels to experience in the US.

The hotel is beyond expectations. The staff is friendly and helpful. The dining is excellent, and we thoroughly enjoyed our stay. The location of Hotel Jerome is perfect, it is right in the middle of everywhere you would want to go. There is a convenient store right next door should you need anything. The room is spacious and the view of the mountains outside our window was gorgeous.

My husband and I loved our stay; everyone was so nice and accommodating. The only thing was we wished there were more activations to enjoy at the hotel as the town was largely closed for the off season, but we did make the most of our stay and can't wait to be back.

My wife and I had an excellent experience. The facility is exceptional and conveniently located. The staff were professional, attentive and friendly. Rooms were clean and beautiful. Overall this was an excellent experience and we will definitely return next fall.