Misafir Kullanıcı
20 Aralık 2023
We've been staying at various Hilton properties with kitchenettes for over ten years and our poor experience at Homewood Suites by Hilton Atlanta Buckhead Pharr Road had nothing to do with the renovations. (The renovations are very nice.) First, the rooms are tiny. (We had a King Bed "Deluxe" Efficiency Suite.) They are barely half the size of a normal Home2Suites room. They offer a lot of cubbies, but the four dresser drawers barely can hold one pack cube each. There's a dining table, but we found we needed that for all of our luggage and groceries, so we never had a place to sit and actually eat. And the showers had absolutely no shelves to put our toiletries. Also, the black out curtains do not extend far enough, so the rooms are flooded with early light, so if you're not an early riser--beware. And lastly, the customer service was rude and unhelpful. The front desk attendant refused to allow us to have our digital key until we came inside the lobby. It was extremely cold out and we just wanted to go to our floor's door, get settled and then head out quickly again for a timed ticket to the garden lights, but she made us come inside and wait for her attention. Then she hassled us when we gave our her ID & CC, as she requested. We can understand security concerns and gave them to her, but we've never been asked for these before and she gave us such a hard time even though we complied. (On top of all that, she had just blown her nose into a tissue and then held our cards against that used tissue in her hand...) Then she refused to give us our Gold level gift bag and food credit. But the man in front of us was also Gold and she happily offered him anything in the food pantry for free and two bags of bottled water. We asked, and she begrudgingly gave us one bag with water in it and ignored us about the food credit. Then she told us we couldn't use the upper level entrance near our room, saying it didn't work. But if we had to come through the lobby, the elevator is down the hall and around the corner and it would have been a hassle to go in that way with all of our luggage. Instead we went upstairs where she said the door didn't work and observed people going in and out of it without issue(!) So thankfully we were able to use the more convenient door, but without her helping us know we had that option. Lastly, the parking lot looked structurally unsafe (maybe they'll work on that) and the instructions to find them are inaccurate. You'll pass it a few times if you use apple.google maps, so be on the lookout for a VERY small sign and a quick turn off of Pharr road.
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