Spark by Hilton Augusta

What a horrific place. I checked in for 1 night on 10/09/2024 in a booked king room, which I have had booked for over 2 months. I checked in and was given Room 221. I approached the room and noticed the door was open. I pushed it on it slightly and noted that a light was on and then I noticed a man on the bed and quickly turned around and left. I went down to the front desk and told them. She was confused; however, worse yet -- she never apologized, not even once. She gave me another Room 306, after I asked her if I could go someplace else and find something. She told me that no refunds would be issued based on my rate and provided me keys to 306. 306 was not the room type I had booked. I couldn't sleep, and didn't want to after that experience. Other issues with this property: It is VERY LOUD. Blood curdling screams coming from the room right across from mine. Just horrible. The interstate traffic is really, really bad. I know Spark is supposed to be a low budget chain for Hilton; however, this is like putting lipstick on a pig. They could have done better, even within budgetary guidelines. For example, maybe a slight more comfortable chair at the desk. The shower door has such wide gaps in between it, I am truly afraid the room below is going to flood eventually. I will give the room credit that the beds were very comfortable and the furninshings in good condition; however, that is probably because this property is brand new. I showed up for breakfast at 7:40am and everything was gone except for a few muffins and a few warm things of yogurt. She told me "you're too late, everyone took everything". The juice machine was also off, and I asked her for some juice and she said it has been broken for a while. The elevator is also terrifying, as when you go from the 1st to 3rd floor, it suddenly drops at the top, before going back up and opening. A really scary and terrifying place. I would not recommend this to anyone. I asked for a manager before I left; however, conveniently one was not available. I certainly will be contacting Hilton about this stay.

Clean, comfortable, and affordable. Management was courteous and professional. Breakfast was what we expected, and they brought out more food as we requested it. Would definitely stay here again. Plus it's right next door to a Cracker Barrel where we had dinner!

My family and I visited Augusta for a basketball tournament. Unfortunately our Airbnb was canceled last minute due to a flood in the property. Most hotels near by where the games took placed were all booked. We had to Stay in this location. I don’t know where to start this place was just a dump. Rooms are definitely not cleaned properly. This place should not be allowed to be open it should be condemned. DO YOURSELF A FAVOR AND DON’T BOOK THIS PLACE.

I was reluctant to stay at this hotel because of a past experience which wasn't so good. I am so happy I decided to stay here because upon arrival, I met the nicest person at the front desk. Her smile was very warm and she was very nice, which made me very comfortable. The overall atmosphere here "now" is very welcoming and pleasant! Thank you so much for changing management and bringing Ms. Inez here as Manager. She works very hard to keep the hotel clean, which includes the laundry. The rooms are cleaner and smells amazing when walking into them. The staff here doesn't look stressed as before, and I enjoy staying here. None of this was the case before. Thank you Sleep Inn and thank you Ms. Inez for making a huge difference here!! You are greatly appreciated!! Bri...