Residence Inn Austin South

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The checkin was awesome we were upgraded- thank you! The guy at check in helped with doors, etc. He told us breakfast was til 930 am for Tuesday morning. We had a problem with the sofabed mattress being disgusting at 1130pm, when we went to setup for our son. It was handled quickly with a new /clean mattress. However the downgraded star is the gentleman at breakfast barking at me when I asked for a plate at 8:55 am. Waiting for a waffle til 9:20! He told me breakfast was closing. Hence no plates when I arrived at 845? I told him I was told 9:30 am so excuse me. But I’ll get some breakfast, if I had a plate. He then had to grill me who would give me that info? That’s soo incorrect! At least 10 people all stated this. So instead of keeping it open til 930. He continued yelling at us; it’s closed. So are great stay now isn’t a great stay due to him! So the gentleman working front desk/breakfast on July 9 barking at multiple people that we are so wrong. We just want breakfast and get on with our day! It was so uncalled for. The beds were comfy, rooms clean, well stocked! And the gentleman at checkin was great the night before very pleasant!

Hotel: This is a nice hotel that appears recently renovated. The lobby is nice and they have a great breakfast every morning. Staff: The staff were kind and accommodating. Room: Great size with a full kitchen. Really nice with kids. There was no noise at all, very comfortable. Only complaint is the rooms are very dark, even with the blinds open. Then at night the blinds don’t keep all the light out…. Bathroom: Kind of small and weird shape. The door barely cleared the toilet, and the sink was behind the door. Also, the water pressure is poor. Sleep: The beds are very comfortable, it was quiet. The shades did let a lot of light in. Still no issues sleeping. -flyou

I always stay at this residence inn whenever I have to come for business travel. I'm usually on travel for about a week at a time and this property has everything I need. Whether it's free breakfast, a kitchenette with ability to cook food, a gym, laundry facilities and easy access to I-35. When I checked in I had a few issues with missing items in the room and maintenance, but that was quickly addressed by Sean at the front desk. He was wonderful, professional and timely about getting my issues resolved. Residence Inn Austin South will be my go to on my work trips!

We recommend the Residence Inn Austin South. Great location & one of the only reasonably priced hotels with an OUTDOOR pool! Breakfast service & front desk service were both well above average. Rooms are large with full kitchen amenities. Marriott restaurant two buildings over is worth a meal!

Beds were super comfy and room was very spacious. Ideal for families who need separate bedrooms to help kids sleep. Tom was really great at check in and consolidated our reservations and upgraded the room based on availability.

We unexpectedly found ourselves needing a hotel after our house wasn’t ready to close. We are traveling with pets, children, and a friend as we made a cross-country move. Jacob S. has made our stay wonderful. During a very stressful time in our lives, he’s gone out of his way to make us comfortable! Thank you so much, Jacob!

Rooms noticeably dated, room was very cramped with 2 beds. Corner by 2nd bed was dirty with cobwebs, I imagine hard to get a vacuum back there. Overall, ok stay, but will likely look at other options in the Austin area next time. Staff was friendly.

FLEAS all over the carpet of my room. I woke up after my first night staying here and noticed a black bug on my ankle I didn't recognize. I brushed it off and went on with my day and went to work at my office. A few hours into work, I started to get a little itchy and found 4 welts in a row on my stomach and was deeply concerned. I called the hotel that night to ask them to check for bed bugs in which they told me they would not be able to check until the next day. The next day I woke up and started seeing little black bugs ALL over my feet and ankles and started developing itchy bites all over. I immediately took a shower and scrubbed the affected areas, and as soon as I stepped out onto the carpet, I saw a bug again climbing up my ankle indicating they were living on the carpet. My friend staying also found bites on his ankle. I went to the front desk and insisted on a room change and notified them of what we experienced. They asked if I had any pictures of the bugs (these are fleas that jump and move rapidly - this was an impossible task), but I did offer to show them my bites. After much hesitancy, they switched our rooms. At this point, I had roughly 40+ bites on my body - mainly feet and ankles and was miserable. It's been 3+ weeks and I now have to go to a dermatologist to get the scabs resolved as they are not healing effectively. When calling Marriott to discuss, corporate closed the case multiple times and told us the general manager of this hotel is refusing to assist with compensation. They inspected the room 2+ weeks later and didn't find anything. They also claimed it was ACL weekend and that we got the bites there which is impossible since I stayed at the hotel for 2 nights before going anywhere near ACL and got majority of my bites in those 2 nights. Not to mention, there were dogs staying in this hotel that I saw during my stay - they could have easily brought them in. I added some photos just to show what it looks like to stay at this AWFUL hotel. We are several Titanium Elite status members - we like Marriott clearly and stay with them often but this particular situation combined with how unwilling they are to work with us is causing us to re-evaluate.