Misafir Kullanıcı
14 Temmuz 2024
Guessing we had very high expectations but we were completely let down by the villa we rented. The list of issues included the air conditioning in the living room not working with no possibility of it getting corrected! Then we enter a villa with dust on the sofas, stained linens, hair on the floor in one of the bedrooms and restrooms, water leaking in one of the restrooms upon checking into the villa, cockroaches in the living room and multiple bedrooms, no water in the villa in the early morning until housekeeping came and fixed, and several other inconveniences which was not expected from this resort. Additionally the Management was not apologetic enough and were adamant on the correctional process without owning the fact of extremely poor housekeeping while getting the villa ready before the guest checks in! Do not recommend for families! Mr. Shivam from the management was our contact and even though his behavior was polite he made it clear that the GM will do nothing for us to compensated our inconvenience. Definitely not a customer service oriented resort!
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