Blue Harbour Boutique

Great location., spacious rooms and great reception service.

We stayed at the Blue Harbour Hotel for a week. While the rooms looked nice, they were poorly maintained and could benefit from better cleaning and some minor repairs. Although rooms were cleaned daily, it wasn’t thorough enough—stains on the makeup table and dust were often overlooked. Towels were replaced daily, but some were stained or very worn. We booked a double room and were told we were “lucky” to be upgraded to a junior suite, which initially made us excited for a great start to our holiday. However, the suite we were given had a terrace right on the street, with no privacy and expected noise. We requested a room change, but unfortunately, we had to endure a sleepless first night due to loud disturbances from drunk holidaymakers. While the staff’s customer service was generally good, things weren’t handled as promptly as we’d hoped, especially since the reception informed us the hotel wasn’t fully booked. We eventually had our room changed, but not until the next day at 2 pm. We opted to leave our packed luggage in the room and have it moved by staff so we didn’t waste the entire day waiting. The new room, while quieter and with better amenities, was a standard double room with an inland view—not the garden view advertised when we booked. Still, it was an improvement over the junior suite. Unfortunately, on our third night, a group of youths checked in next door and were extremely loud, talking and blasting music. The phone in our room wasn’t working despite us reporting it earlier, so after an hour of noise, we went to the reception. A staff member intervened, and while the noise briefly stopped, it resumed even louder after he left, leading to yet another sleepless night. For a hotel aiming to offer a relaxing stay, this kind of noise disruption shouldn’t be allowed, especially when you can hear even the smallest movements from neighboring rooms. The breakfast was basic and became repetitive, but it was understandable for a hotel of this size. Overall, while the hotel has a pleasant design, good location, and some potential, improvements in maintenance, noise control, and service efficiency are needed for it to live up to the “boutique hotel” label.

The location was absolutely amazing. We had everything within a few hundred meters... the rooms were clean and daily the staff were restocking the coffee, changing the sheets and leaving fresh towels, like the first day we checked in. The receptionist Tijen was super attending, helpful, knowledgeable and gave us some tips, insight... the place is absolute gem in Ayia Napa and Tijen made our stay even better! Highly recommend the place!

Loverly place for the family right in the middle of it all so no.long walks to where its going on. Stones throw from the harbour. Just wish they had a pool that's the only thing missing. I would come back regardless though. Good parking too.

By far the worst hotel and worst rooms we ever booked. For starters, the receptionist was very unhelpful and unprofessional. The room is nothing like in the photos! At first glance it looked clean BUT when I left the door open to get fresh air in, I noticed at least 15 different bodily hair scattered between the bedsheets, on top and underneath! It was disgusting and OBVIOUSLY the sheets had NOT been changed! When reported to the reception and asked to come and see for herself, she said it wasnt her job to do and called the cleaning lady to change the sheets in our presence, which she did. During that time, we noticed, to our horror, that the bed pillows had Yellow stains everywhere, so did the mattress! It was totally GROSS and We decided to leave immediately! We paid 190 eu for 2 nights we did not stay there more than 30 minutes. Asked for a refund, the reception directed us to the hotel Manager. Not only did he refuse to refund us, but he shrugged it off, like its no big deal!!! He was completely unprofessional, did not even offer us an upgrade ( not that we would have stayed anyways). We insisted on the refund but he refused multiple times, even though the room hygiene was appalling and we did not use the accommodation. Our day was ruined. We would like to warn unsuspected holidaymakers as to avoid the Blue Harbour boutique hotel in Ayia Napa at all costs! In the end, we booked a 5 star brand hew hotel, so luckily our holiday wasnt completely ruined, but booking last minute cost us a small fortune. I hope noone else has to go through this and deal with such poor standards of accommodation and customer service. Thank you for taking the time to read this.

My wife & I stayed at the Blue Harbour for 2 nights. It was an amazing experience from start to finish. Very helpful & friendly staff. Beautiful rooms - Perfect Location. Totally impressed with the level of service that Tasos & Lambros & their staff offer to each and every guest.