Toto Blue Hotel Boutique

Ok, my first negative review after twenty years of traveling. The place looks beautiful from the outside, unfortunately provided services are poor. No English spoken by anyone in this hotel, but hotel staff is very friendly, receptionist sais, no English, this is Mexico. But: Booking websites mention use of bycicles free for guests, not true. I must say, that after mentioning this, we were given a discount. The continental breakfast is not really a continental breakfast. Just coffee, few slices of melon per person and one slice of toasted bread per person. No more. Literally, one teaspoon of cereal with the same amount of white yoghurt. After asking, same ammount of butter fot my toast. No juice, just tap water. And one banana for our family of four people. The rooms are small but clean and quite nice. Edit: after talking to the reception, we were told that after the bycicle discout given to us, our breakfast is not included in the price anymore.

Our stay was unforgettable but not because it was a good stay, but because it was so not taken care of that it gave you the impression that its old and not clean at all! We even had cockroaches in the bathroom! I would honestly never stay here again I didn't even want to get in bed. I have stayed in other places in Bacalar for even cheaper prices and way much better.