Misafir Kullanıcı
22 Haziran 2023
It is a shame but this is a poorly run business, the room looks quite nice and the pool is quite good size for this type of villa, it’s location is good, only a short walk to Monkey Forest Rd and Hanoman. There is a lot of cafes and Warungs surrounding, so great location. That’s where the good part ends, the service is poor, while the staff and very nice, there are some who have no understanding of English so communication is a bit difficult at times. The amenities (towels etc) poor, we got 2 towels, no pool towels, no face towels and hand towels and were told “we don’t do that here” the breakfast food was poor, your choice of 3 things and a juice and tea, coffee. The food when delivered was either burnt or over cooked and also cold and really inedible..I personally would not stay here again, noises during night kept us awake and when we bought this up with management they sent maintenance only to find rats in the ceiling straight above the bed. This place could be so much better, it has potential but at the moment it really is needing a lot of work from management.
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