Sean H
12 Temmuz 2024
We arrived to very kind and helpful staff. The view is beautiful. Unfortunately, their advertising that this is a “luxury hotel” is no where near accurate. We booked a family room and were given a standard room with a cot in the corner. Photos online show a king bed with a twin on either side. We were given a single bed, a cot and something a tad smaller than a queen bed. Open used shower cap and dirty glasses in the room upon arrival. The sheets are coarse and the pillows are very firm and flat. Mattresses are worn out. The bathroom had ample space, but finishes are cheap and tiny. Despite this, the door still slams into the sink upon entering. A lavish 24” tv provides 4 channels for the kids to unwind after a long day of exploring. Kids are not allowed in the hot tub, nor is anyone allowed in the pool without a swimming cap. They’ll gladly sell this to you so you are in compliance with their rules though. Luxury at its peak I tell you. The rooms are in disrepair, have a hodge podge of lights and furniture, all which appears to be on its last leg. Please, if you want to call your self luxury, go visit a true luxury hotel for a few nights. The Westbury in Dublin is a start, or any Four Seasons hotel across the world. Try to reproduce this as best you can, with the area and clientele in mind. Get new mattresses. Yours currently sag and dig into your body. Upgrade your linens and pillows. Spend a night in each of the rooms in your hotel and mark the problems and FIX them. Update your online descriptions, they are currently not accurate. Keep the staff, they are the only thing helping you in what could be a wonderful hotel.
Çevir