Burnett Arms Hotel

We arrived in the evening after working all day, hoping for somewhere clean and comfortable to stay but unfortunately, this was the complete opposite. The manager greeted us and after a swift check-in we went up to our room, the room looked really tired and the window was wide open to try and disguise the fact that someone had been smoking in a non-smoking room. I can live with a room that needs a bit of TLC but what I can't live with is how dirty it was. It was awful, the dust and grim was on another level. The worst I've seen in a hotel. The carpet hadn't been vacuumed, the thick layers of dust was on every skirting, radiator, everywhere. There wasn't even proper toilet roll. We complained and were moved to a different room but this one was even worse. The window wouldn't close and the toilet was broken so water just constantly ran through it. We had no choice but to level and find alternative accommodation. I've never had to do this before. We had hoped to eat there too but after seeing the bedrooms I'd hate to think what the kitchen would be like. Do not stay here, avoid it!

This hotel has the worst rooms I've ever seen. When we arrived we were given room no.10. The window was wide open as we suspect someone had been smoking in it even though it was a none smoking room. Immediately we could see how tired it was which we could live with but what we couldn't over look was how dirty it was. Thick dust everywhere, on the skirting, in the bathroom, it was horrible. There was no proper toilet roll just a pack of sheets that looked like it was for a dispenser, this was also wet. The carpet looked dirty and the sink unit was held together with tape, it was not livable. We went and asked if we could change rooms, we were given room 18. It was even worst. The window didn't close properly so was rattling with the wind. The toilet water just ran and ran and ran. The two seats in the room were so dirty with stains I wouldn't have ever sat on them. It was disgusting. It made me think, if the room were in this state what on earth was the kitchen like, yuck! It was late, we'd been working all day so we decided to leave and get somewhere else. I would not recommend you stay here, it was horrible. God knows how it has any good reviews, sounds like a different hotel!

Very helpfull polite very accommodating and dog freindly willing to help and do what ever necessary to make stay enjoyable.made us and our dog feel very welcome even helping give dog a sausage for breakfast that is going extra mile will be back due to welcome.and level of service

This place should be closed down. My wife and I booked a room last April (2024) for a family celebration in Banchory on 17th Aug. Got email confirming my booking for 24th Aug... then contacted them and they changed to 17th Ok .... Then got a phone call on 9th Aug to say that we had been double booked. This took me back as (as previously mentioned this was far a family celebration) the other members of my family who had booked in for that night had all booked after myself and my wife still had their bookings ... resultantly my wife and I had to book alternative accommodation at considerable additional cost. Anyway this turned out to be a blessing in disguise. When my son and his wife arrived at 5.00pm their room still had not be cleaned ready for use and, when it was "cleaned" there were no sheets on the bed and the pillow cases had no covers. Equally other friends who were booked in for the same night were shown across the road to the Douglas hotel where they found their room to be in a disgusting state with beds unmade and dirty carpets. They refused to accept the room instead booking in to a hotel in Westhills Aberdeen. My son and his wife went for a drink at approx 11.30 in the bar of the hotel to be told by the barman (playing the fruit machine) that the bar was closed even though the say then it is opened until midnight. This hotel is in a prime location in Banchory and should be the first place to look for somewhere to stay but, in my and my families experiences, it should be closed and totally renovated before offering accommodation to anyone travelling through/to Banchory. Final advice... book at your peril

After a fabulous day at Banchory Show, we stopped in at Burnett Arms for a bite to eat. We ordered two fish and chips and on Scampi with chips. Our meal came and immediately the fish looked over cooked and dry which it was, and the chips dry and reheated. The scampi was fine but the chips again were obviously reheated so were left. Unfortunately we paid on order and had to leave before our plates were cleared. Never again! How difficult is it to cook such simple meals fresh! Absolutely awful!

This was our Banchory experience after driving up for a meeting. Burnett Arms Hotel was fully booked but we were booked into the Douglas Arms hotel accross the road. We walked up and down the high street to see what was on offer for our dining experience. Some were down right ignorant especially mamma mia italian cafe. It was pizza or pizza at the time we arrived and it would be some time before pasta dishes come on. I also asked to use the toilet to be asked specifically if we were dining to which In said no - no one is telling me what to eat and when. I did not get to use the toilet the young girl looks like she will be turning away potential customers with her scary attitude we certainly will never be back there. As a result we carried on walking round until we arrived back at Burnett Arms Hotel and after using the toilet decided we would have dinner there. Pretty much right away we were furnished with menus and got to order our drinks. My wife ordered the kiddies portion of chicken gougons in breadcrumbs with chips and beans. I opted for the trditional steak pie served in a small cassorelle dish with chips and veg mixed through. 10/10 for presentation. To follow I chose a trio of icecream, vanilla and strawberry. We both enjoyed our food and would eat there again. When we were eating a young couple came to reception complaining about their room. They were told to contact booking dot com for a refund and were complaining bitterly that the room looked nothing like the pictures posted. We finished up and went back over to the Douglas Arms to our room.