Nishitetsu Hotel Croom Bangkok Silom

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First, let me say that your hotel’s location is fantastic. Being situated opposite Park Silom, with restaurants and a 24-hour supermarket inside, is incredibly convenient. Additionally, having a 24-hour McDonald’s next door and being just a 5-minute walk from BTS Sala Daeng made my stay even more enjoyable. However, I did encounter an issue during check-out that left me feeling disappointed. The male staff member who handled my check-out (unfortunately, I couldn’t catch his name) was not very friendly. Due to the nature of the items in the room being mostly purchaseable, I was told to wait 10 minutes for a check to ensure nothing was taken. After the 10 minutes had passed, no one updated me on the status, and I had to approach the counter myself to ask if everything was settled. A lady staff member then confirmed that all was in order. I believe it would be much better if the staff took the initiative to inform guests once the check is complete, rather than leaving us waiting without clear communication. While I appreciate the thoroughness of the process, the long wait and lack of proactive communication could be improved for a smoother check-out experience.

Great location. BTS station literally just outside the hotel. Surrounded by plenty of food places and entertainment. Staff are very friendly.

Excellent location with many eatery beside. Night market and shopping centre walking distance. Close to MRT.

The rooms are compact but perfectly equipped. A really comfortable stay. The staff are really friendly and accommodating. Breakfast services all palettes , mine European and my friend being Vietnamese. Perfect location for everything expensive shopping and eye opening nightlife . Only negative and I am just picking at hairs , the gym room ok for cardio but was not great for free weights - it’s a nice gesture of a gym I would definitely stay there again !

The overview is not bad, but: theres a front desk staff being racist even though she didn’t realised it. She kept saying don’t smoke in the room to me just because I’m Chinese. I asked her why you kept saying that, then here’s the answer I got: Because Chinese smoke in the room very often. I didn’t see any necessity that keeping saying that to a guest when you dont know if he/she smoke but just know their nationality. Plus, i am not a smoker.