Misafir Kullanıcı
31 Ocak 2023
Both the check-in and check-out were really smooth. The service was very good in general, there was always someone present at the front desk for any of our needs. Not every staff member spoke english though, which lead to a couple of miscommunications. Rooms were tidied and supplied with clean towels daily, if wanted. The room sufficed fine for a ski trip. The beds were comfortable and there were extra blankets supplied in the closet. Our room had a pretty decently sized balcony. The bathroom was clean and practical (except for a slightly broken shower door). A mini fridge was also provided. The location is perfect for a ski trip in Bansko. The rental place where we stored our ski gear was located at a 5 minute walk, from which you were at the gondola in another 5 minutes. Oppertunities for eating out and grocery shopping were also located close by. The hotel featured an excellent 'spa', containing a sauna, swimming pool and jacuzzi, which we made the utmost use of after our tiring days of skiing. The breakfast in the restaurant was decent and free of charge (included in the booking price). We also had dinner at the restaurant one night which was cheap and delicious. All in all I liked nearly everything about this hotel. The only con I can think off is not being able to communicatie with every staff member all that well, because of the language barrier. This did not lead to any huge issues, however.
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