Crown Towers Sydney

In order to gain a better understanding of the services offered by this establishment, I decided to spend a night at the five-star hotel. I reserved a King Deluxe Harbuor View room on the 12th floor. Upon entering the room, I was pleasantly surprised by its spaciousness, modern design, and stunning views. However, I was disappointed by the cleanliness of the room. The wine glasses had smudges and watermarks, the dining table showed signs of unclean wiping and dust, and the toiletries were either missing or provided in single quantities despite the room being occupied by two guests. Additionally, the staff at the pool and housekeeping seemed reluctant to provide adequate service. It is unclear what criteria were used to award this establishment a five-star rating.

I recently stayed at Crown Towers Sydney, a new 5-star hotel located in the Barangaroo area, and I have mixed feelings about my experience. On the positive side, the hotel offers luxurious, spacious, and comfortable bedrooms, with convenient access to a casino, some of Sydney's best high-end restaurants, a fantastic outdoor pool, and a fully equipped gym. The location is also excellent, within walking distance of public transport in a relatively flat area, which is a rarity in hilly Sydney. I highly recommend requesting a room on a higher floor facing the pool and Darling Harbour for a stunning view. However, avoid the rooms facing the Opera House as it's too far to appreciate the iconic landmark. Unfortunately, despite the impressive facilities, the service left much to be desired. It's surprising and quite disappointing for a 5-star hotel to charge extra for things like bottled water, additional room cleaning beyond the daily service, and even for extra hot drinks or live cooking eggs at breakfast. These kinds of charges are more typical of budget hotels, not luxury establishments. My frustration grew when I returned to my room at 3:30 PM, only to find it hadn't been cleaned despite having turned on the clean room sign since 11:00 AM. I had to call multiple times, and although they assured me someone was assigned to clean it, the service only arrived after 4:30 PM. This delay caused significant inconvenience, forcing me to entertain my guest outside the room. It was a disappointing and frustrating experience that overshadowed the otherwise beautiful facilities. In summary, while the Crown Towers Sydney offers a luxurious environment and top-notch amenities, the service needs considerable improvement to meet the expectations of a 5-star hotel.

Stayed in a two bedroom crystal villa with my children, the whole experience was extraordinary, from the arrival to checkout it was all easy and taken good care of.

Great hotel. Was perfect for honeymoon we loved it. Staff were quick to fix any booking issues (they didn’t check properly for breakfast as it was included in the booking). View was incredible.

Amazing this was the best trip ever! Omg you need to go and trip this place

Great location and amenities. Cleanliness and service need significant improvement. Room was full of dust and grime on most surfaces. Towels stained and dirty. Dirty sheets rolled up outside rooms in hallways at night. No turndown service. A real disappointment. Advised on checkout that room was very dirty, only thing they offered was to have someone call me at a later date. Moved to Capella, which is exceptional!