Misafir Kullanıcı
7 Ekim 2021
I booked via ********** and after a few hours got an email that my reservation was cancelled due to a credit card error. That seemed weird because the card cleared with ********** and also the hotel was not supposed to try and bill as it was a "pay at hotel" reservation. I called them and at first they said it's a credit card issue - when I explained to them that it can't be, they changed their version and said that the hotel was not accepting reservations for the month I asked for. When I confronted them that it is open in all the booking sites, they said that there was a "price error", when I asked what does that mean, they said that there's a congress in town (MWC) and the price I booked did not match... (meaning they just wanted to get more for the room!) And indeed the room was now listed for double the price.. after talking to ********** - they spoke with the hotel, and the hotel took down th availability (probably to support their claim that it was not taking bookings for that month)! While I understand that prices can fluctuate - once a booking has been confirmed, to cancel it is a breach of trust - and I thought that ********** should do something - but to my surprise they did not provide any real help. So, if you don't want your reservation to suddenly get cancelled for no reason, don't book this hotel.
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