Palazzo del Carmine

Unfortunately, I can´t recommend this accommodation to anyone. We booked two rooms for total of 5people. Both of the rooms were not very clean and quite small but we decided that would not be a major problem since we were only staying for two nights. The room on the top floor (I believe right under the roof) was absolutely unacceptable. We arrived first afternoon and found out the air conditioning was broken and did not work at all. I am not the type to complain about this kind of stuff, but we were staying at the hotel at the end of July during hottest summer weather. After spending only unnecessary time in the room to shower and get ready to leave I felt terribly sick from the heat, very close to fainting. I contacted the owner who promised to have a look at it the same evening while we went out for dinner. No one contacted me back all evening, when we returned, I saw no one tried to fix the aircon. I contacted owner via text message right away and received no reply. Later that night (around 1am) someone knocked on our door and brought an electric fan. When I asked if we could change the room i received no answer. This person promised again that they will have a technician coming in the next day around 12pm to repair the aircon as clearly it was unliveable in the room. I agreed as we had no other choice at that moment. We went out the following morning and returned late afternoon, found out nothing had been repaired again and no one contacted me all day again. As we went out for dinner and left following morning in very early hours I did not bother to communicate with owner or staff anymore as clearly they did not care about state of the rooms or guests comfort. Apart from broken air conditioning I am sorry to point out also things like disgusting mould in shower, in fact one of the shower walls was broke, had a hole in the middle bottom part, you can get easily injured there. Also the shower had what looked like a clear bra strap hanging there I believe. There was also problem with hot water while showering. I don’t want to imagine how were the rooms cleaned up or if they were at all. This was most likely the worst experience with accommodation I had, would not book second time.

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