Vis Urban Suites&Spa

I had a difficult time finding a hotel in a central location in Bari with good reviews and then I found Vis Urban Suite & Spa. What a great hotel! Very comfortable modern rooms, delicious breakfast, wonderful service in a great location. We spent one night here on our last night before flying out of Bari. What a perfect way to end our trip!

Excellent! Lovely large room that was super clean, and a massive bathroom en suite. Friendly and helpful staff. The breakfast buffet was probably one of the best we’ve ever had. Fresh, tasty, varied … and all homemade by the lovely chef who was there to say hello. That granola! :-) Highly recommended.

Wonderful place in Bari! Really nice and clean rooms, excellent breakfast and really nice staff. We had two rooms as we were travelling with our family which was very nice. This was our first time in Bari but would definitely go back to Vis Urban next time. Would highly recommended!

Everyone at the hotel treated us so well. We happened to be staying at the hotel during my birthday and during breakfast the wonderful ladies had played Happy Birthday and gave me a delicious cake with a candle. It was absolutely wonderful. The entire staff went above and behond.

My partner and I spent 3 nights here. The only reason why I gave it 4 stars is that they don.t have an emergency number or reception past 10 pm, because we had an issue with the air con where it got stuck on cold all night and it was freezing. However the hotel looks stunning, our room was super big and very well designed, everything was super techy and posh. The breakfast was also super good and tasty with a lot of variety. The spa was nice, the pool is very small with two seats for water massage but they have two saunas and a relaxing area. The staff is also really friendly and nice. All in all a really good hotel!

I had an incredible experience. I came for work, relaxation and a bit of the culture of the city and I was very satisfied. Although I didn't get to visit the beach , there were many sights to see within the city and the location of this establishment made if easy to move thru out the area without transport. I enjoyed walking and viewing the old architecture as well as going in to the old town and visiting the bars and eateries. The food was an adventure and the seafood is heavenly The atmosphere is vibrant and the plus of the people are lively. A beautiful place to visit for a short or long stay.

If you think it is a high end spa and it is worth the money they ask for, think again and if you want to know why and have the patience to read about my experience of yesterday, it is as follows. I went thinking oh finally an high end spa in Bari, because this is supposed to be a spa of a boutique hotel, but once again I got disappointed by the low customer service that is pretty much typical of the city in most places. Considered the high expectations that the place sets from their website, I was really let down by the cheap attitude of some of the staff that was really unprofessional and by the lack of communication about 1 of the 3 items in the spa not working, which is a very important matter that never got mentioned to me, not at the phone 1 hour before and not at the start time. First of all if my appointment is at 2.30, we all that worked in this industry know that, you don't wait the start time of the treatment especially if the customer arrived 15min earlier on purpose, to start the activity right on time, the customer should arrive 15min earlier because in those 15min you need to explain all the facilities and they have time to get changed and most of all you don't turn the candles on at the time when the customer arrives, wasting the time that should have been for the meet and greet/changing/breifing, all should be already ready but this was not the case, as it is not a proper high end spa, it pretends to be. Then the form for the consent were as well given to us late, when we were heading straight to the spa and were left there the whole 2 hours for anyone to see the personal info and details, as nobody cared to collect them after we finished to fill them in, so zero professionalism there too. We had to change in this walk in closet, more than a changeroom, as it is more a closet intended for the in house customers that come already changed and just drop the valuables in the lockers and don't really need space to get undress, take away shoes or space to put the bag and sit while you are there. It is a really tiny space where more than 1 to get undressed and changed really do not fit comfortably, as there is only space for 1 bag and 1 person seated in this wobbly shoes cabinet and it is a changeroom/toilet/1shower unisex, so if someone else is already there nobody else can use it as it is all an unique room, so a guy had to shower somewhere else as I was still drying my hair and needed to get changed, since my hair got wet and I was not coming from the hotel, so needed my time to dry my hair before getting home, this tiny toilet space does not even have any ventilation, as any other toilet would have, so it is really humid and suffocating after the shower and  with the hairdryer on and if you can't stand small spaces the whole spa is not for you as the steam room and sauna are really small and not good if you are claustrophobic. After when we were in the spa, which is very nice itself, newly built and with this sophisticated touch, I f

e breakfast bar. The buffet breakfast was included and proper coffee was served, the food selection is also ideal for a plant based diet. Staff is really warm and welcoming, making our stay a really pleasant experience.

Booked a one night stay, which regrettably I had to cancel due to ill health and emergency surgery which was supported by a doctors medical declaration. They ignored emails sent 5-6 weeks previously both from me directly as well as ******* whom we booked with. Finally called them today and spoke with them, and they declined to provide a refund. If this forms part of their booking terms then I must accept this, but after giving them over 5-6 weeks notice and the fact that it was a medical emergency surgery, I would have hoped for a little more sympathy, kindness and understanding. Regrettably, as we like to stay where we feel looked after, we will not be staying with Viz Urban Suite & Spa again in the future. Make your own judgment about their business ethics.