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24 Mart 2023
I've stayed here multiple times. I booked a cabin for months in advance including an added special package. When I checked in they had bumped me to a lower quality hotel room and didn't have the package I had ordered but they could get it the next day. The woman at the desk blamed to person that took the reservation then said they don't have any cabins available and the room is much nicer than the cabin...that was a total lie. As soon as we walked in the room we could hear the neighbors nextdoor, we heard the guests upstairs and the matainance room was right below us and whenever somebody went in or out the door slammed and shook the walls. We got our added package on our second day and the champagne was gross, don’t order that. On our last morning we were woken at 6am to people fighting nextdoor, at 8am the upstairs neighbors starting making trips down and up the stairs outside our room to pack their car. While packing up my room, housekeeping was below us chatting away using foul language to describe their weekend. Their talk went straight through the floor to my room. Noise goes right through the walls and it is not private. We heard other guests all weekend. I reserved a cabin for peace and quiet and privacy, didn't get any of that and way over paid for what I got. When talking to the manager he blamed the the new staff for changing my reservation. I don't know who is to blame but they're all pointing the finger at someone else. The inn's way of fixing it was to propose I take more time to go back and spend more money there... When I asked for the owners to call me I never heard from anyone again. Either they don't want the owners to know that they screwed up or the owners don't care about their customers. I will never go back to the new england inn again. If you're looking for a private cabin to stay for a weekend away, go to Pemi Cabins in Lincoln, it's half the price and the staff is the best.
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