The Windsor Town House

We stayed at this 5-star 'hotel' for 1 night, thank God we didn't stay longer. This place should not have the rank of a hotel! Everything about this place disgusted and disappointed us. We had a horrible basement dirty room for £145 a night. We couldn't change the room. The staff at the check-in was nice and super friendly; however, useless. They didn't help us change our room on arrival when we realized we were placed in the basement. Btw, the reception stopped working after evening time at this '5 star hotel' lol. The room was so dirty, the bedsheets were broken and had hair, the worst thing I have ever experienced in hotels was the SEMEN stains on the bed (see in pics), and the dirty toilet seat... In general, nothing looked clean in the room, literally everything was dusty, had some hair and stains. Just total disgust. I tried to claim a refund from ***********, but they just said that the hotel refuses to refund and they are not even interested in investigation. I am completely shocked that *********** promotes such 'hotels' and doesn't feel responsible for our experience at all. They just ghosted us for now and stopped answering my messages. !!! So, I want to warn everyone here that you should not stay at this place and you should never rely on ***********. You can find a better platform to find hotels, which will help you if you ever experience something like this on your stays. Now we feel like we were completely ripped off, had a terrible stay at someone's old grandma's house that has never been cleaned for 50 years... Thanks to #windsortownhouse for not even showing willingness to investigate this matter to improve your service or anything of the sort. #HotelHorror #BadHotelExperience #TravelFail

Positives: very friendly staff, great location. Negatives: definitely tired room. We had a so called four poster that had seen better days. Definitely didn’t look like the pictures on the website. When we asked them about that they said the pictures were indicative but as they had been running for a number of years we should expect some wear and tear? No milk in the fridge so had to go down to the reception in the morning before we could make tea. The sugar and tea bags had no lid on the containers, the sugar was hard! Room not as clean as we’d expect. Etc etc.

This was our first time staying at the Windsor Townhouse, and we will definitely stay again. The staff were genuinely warm, friendly and welcoming. We stayed in the Princess Room, complete with four-poster bed, and facing onto the famous Great Pulteney Street. The room was tastefully decorated, and even had a fridge which was a great addition. The bathroom was modern with beautiful smelling toiletries. Breakfast was continental, and included a very good variety of cereals, 3 types of toast, with jam and marmalade, and also a fruit platter. You could also order a hot breakfast from the menu for an additional charge. I would defintiely recommend this hotel without hesitation!

Great location, rooms very comfortable, service excellent and breakfast was great. Rooms may be a bit small but very comfortable and well furnished. We shall definitely stay agian when we next go to Bath as the location is excellent. We highly recommend it.

The staff at the hotel were extremely friendly and kind. Felt like being at home. I arrived on my little boys birthday, he had on the day turned two years old. Oliver, who was the gentleman who checked us in. Had kindly presented my little boy just as we arrived. With a beautiful slice of cake to celebrate his birthday. He was okay helpful also. Other staff such as Victoria, Gloria and Katolina were also very friendly and extremely welcoming. I would highly recommend this hotel due to beautiful decor, great location and most importantly the kindest of staff. Thank you all for a lovely experience. Can’t wait to come back!

Traveling with my Mom on her second trip to the UK, the Windsor Townhouse made a lasting impression. We were warmly greeted by the staff, given excellent advice for Bath tours and dining and were made to feel at home in their very well appointed facility. Our room looked out over a rugby pitch and was in earshot of the church bells which added to the experience. It is located a 5 minute walk from the Roman Baths and Bath Abbey. The included breakfast was a treat. The staff ensured every detail was attended our room was spotlessly clean, comfortable and nicely furnished. Staying at the Windsor Townhouse made us feel as if we were staying in a friend’s home and on a vacation that is comforting. We will definitely return and look forward to forward to our next visit.

Friendly staff, parking 10 minutes walk away, continental breakfast or option of upgrade for extra cost. Comfortable bed, but room smaller than expected with a half size bath. Quiet location. No staff on duty to assist with an issue we had in the evening.

We have just stayed as a couple at the Windsor townhouse in bath. We stayed in the superior double room on the second floor. We were greeted by a polite man at the front desk where we booked our breakfast and was shown how to use the doors to the building. Our room was lovely, a really decent size. Very clean with complementary White Company toiletries. The bed was comfortable also. Breakfast was preordered and a time pre-booked on check in, we were offered tea coffee and juices were available. Fruit, toast and pastries were brought to the table followed by our pre ordered full English. All food was fresh and tasty. Would definitely stay here again next time I visit bath!!

Not 5 star room nothing like pictures very small decor very tired needs refurbishing floor in bedroom very uneven and sloping in bathroom bath not worth having as tiny chipped and rusting mould on tiles and ceiling in bathroom! Bedroom very dusty with dirty carpets tiny tv and no usb charging curtains didn’t close properly and no main switches by bed to turn lights off had to get out of bed!!!