Overall I’d give a five star rating of it weren’t for a few things. First of all, we LOVED our stay here. My family had a wonderful time. We had a one bedroom suite and the set up was perfect for two adults and two kids. They had their own area and two beds were brought in for them. It still felt spacious and was nice that my husband and I still had privacy. The beach was beautiful! White sand and warm water.
Pros: Friendly staff (with the exception of the front desk), beautiful beaches, fun entertainment, great food, piano bar, Japanese restaurant, pools, beautiful hotel/rooms/grounds.
Cons: check in took some time and then they offered me a room upgrade, but wanted cash. I don’t feel like the price was transparent. She said it would be one price if I paid card, and less with cash and then somehow with cash it was still the same price. I was confused and annoyed and just wanted to get to the room. I wish I didn’t use my cash, I would have liked to tip the service staff more. We did a spa package and it was a nice treatment, but I wouldn’t do it again. The room was freezing which made it had to enjoy the massage and body wrap, and they forgot to do the therapy pool and sauna first. When we went to check out we were charged more that the package price. The front desk person argued with me, was rude and not at all helpful. I then had to pay the airport shuttle extra for waiting for me to try and figure it out.
Çevir