We arrived in Beijing late (1.30am) and had a problem contacting the hotel from the airport. It took 4 calls before someone answered, and I was really starting to panic as this was transit from Thsiland and we had a young daughter who was very tired and upset, no Chinese money, and airport wifi kept losing connection. When they finally answered, they only spoke Chinese. Luckily, we got help from a lady on the information desk at the airport who spoke to the hotel for us and arranged our collection. After that, all was good. Collected at level 4 exit 10 within 10 minutes. The hotel room was great, but the heating was underfloor and no way to turn it down. There was an air conditioning unit but no control. It was so hot I had to sleep on top of the covers. The transfer back to the airport was arranged once you arrived at the hotel, which was great peace of mind. This is a good hotel to use as a transit stop over. Just getting in touch with the hotel was a little tricky.
Çevir