TownePlace Suites Edgewood Aberdeen

Great staff, great service and price was right. Especially when it came down to checking in everything went smooth especially with jesse he helped us enjoy our stay he definitely deserves a raise. The breakfast crew were amazing. Housekeeping crew was also awesome

I was only here for a short business trip. The service was excellent and everything went very well! I really enjoyed the service I received and the breakfast. Will be recommending this facility to my colleagues. I will be back for sure and thank you for the great service.

Wonderful front desk staff. So pleasant and welcoming! They need raises! This experience was very good! Clean room, nice buffet-style breakfast is a nice touch. Check in process was quick and efficient and I had nothing but a smooth and unforgettable stay

Room service was skipped on multiple occasions. calling manager attention didn't help. Cancelling my membership closing account. Kids let loose on hotel's hallway, knocking on other guests doors and running/hiding on different floors. Gave it the benefit of the doubt, stayed for a few months but nothing changed.

I’ve now stayed at most of the hotels in this area over the past few years. The TownPlace suites is by far my new favorite. Room was great. Bed was super comfortable. Breakfast was good. Gym and pool were great. Staff was super nice. 15/10 stay

The front desk staff are all fairly new. I commended Amber for getting us checked in and upgraded with not much training. I also commended Raven for providing great customer services and being a great listener, However, this review is mostly about how their Operations Manager Alina and how she took my constructive feedback into rude, insulting comments about me and my English. While I was working in the hotel room, a maid was trying to get in. I went to the door and explained to her that we had a late checkout. She doesn't understand a word of what I was saying. Meanwhile I was on a conference call. When I expressed this to Alina, instead of trying to understand this situation better, she insulted me on my English, as if my English was better, the maid would understand. Bear in mind, she did all this knowing that we are one of the highest levels on Bonvoy. There are also families living in the property, and we happened to be put by one family. The noise level was there, but manageable. There is also a smell in the hallway that is very noticeable, but not entirely non-pleasant. The fitness center also has a smell, like burnt rubber. We had stayed in SpringHill Suites up the hill. We will continue to stay there going forward.