Hotel Servigroup Pueblo Benidorm

Had previously stayed here for one night about four years ago and this was why we had booked this hotel. We were put on the 14th floor and the balcony is very small. We are looking out onto spare ground and a car park. Hotel has four lifts but only two have been working since we arrived. Rooms are small and bathroom smaller. The housekeeper is a beautiful friendly lady who greets us every morning with Hello good morning. Always smiling, credit to the hotel!!!!!! We booked bed and breakfast. Breakfast is excellent with so much choice and set out as a buffet. Staff don't seem to talk to the guests as they are always busy clearing tables. There is a large pool and a baby pool and small pool with sun loungers around. It clearly says no reserving the sunbeds but this was evident everyday as sunbeds lay with towels empty with no -one on them. Pool area clean sunbeds generally clean. Central to the town ,market and restaurants in the area .

Arrived for a stag do. Originally wasn’t meant to be staying here but was upgraded and it certainly was an upgrade from where we originally were heading. There were 10 of us on my friend’s stag and we all thoroughly had the best time with many thanks for this hotel and the great hospitality. Breakfast was also included which was great and plenty of choice. Great selection of drinks and snacks at the bar with friendly staff. Pool was also great but gradually gets very deep (almost 3 metres) so be cautious if you’re bringing young children! (There is a life guard on duty though majority of the time). Only negative would be the room cards kept being dysfunctional so had to get them replaced every 24 hours which was annoying and it seems to be happening to other people in the hotel too. Overall a great stay and very central to the main ***** of Benidorm if this is what you’re after!

First visit here and won't rush back. Needs updating and upgrading Poor WiFi, poor security around pool, dirty accomodation. I was in room 3008 in a block at the back of the pool, walls very thin, lots of noise. Dirty shower and ceiling photos attached Full of stag and hen parties. Some stags in groups round pool with their own Bluetooth speaker playing loud intrusive inappropriate music, also had glass bottle of Smirnoff and rum to avoid using bar ( no one said anything). I had a room on my own and to be honest I would have changed hotels had I been sharing. I'm 16 stone 5 ft 10 and struggled to close shower door. WiFi signal was very hit and miss. To be honest I felt like I had gone back to the 90's. No smoke detector in room but a very good digital safe. Room door very secure with lock yet ground floor balcony just a flimsy click switch like a baby gate. TV in room very small didn't work properly. Beds very poor quality, very light , I could easily move them with 1 finger, I think the room above me was moving them rapidly without the use of their hands, if you get what I mean. Some redeeming qualities were great breakfast selection. Helpful and happy staff. To be honest it's just a budget hotel and needs to price accordingly or spend some money. When Benidorm is full you may not have another option. Enjoy yourself it's later than you think

Not a bad hotel, location was ok but quite a walk to the best bars and restaurants. Rooms were fine and the maid was lovely and did a great job. In terms of food we only had Breakfast and it was lovely, huge choice and probably the best breakfast I've had in any hotel. The pool bar does serve a small selection of food too (chips, burgers etc.) The biggest let down of the hotel is the entertainment which was very much catered for the Spanish guests so the English children couldn't really join in or understand what was happening. The evening entertainment was also primarily Spanish so we had to go out of the hotel every night to find entertainment elsewhere (Sinatras Premium and Tropical were our go to places for entertainment, they had some fantastic acts but it is about a 25-30 minute walk to them so we got a taxi most nights). You could usually get a sunbed but not in the best spot unless you're up very early as people do reserve them with their towels. I'd be unlikely to return simply because it was boring for my son not being able to join in with activities and entertainment, a great hotel for Spanish guests though.

Lovely hotel great location. Rooms could do with some updating but they are very clean. Enjoyed food but it would be nice to have some sugarfeee options especially dessert. Would definitely stay here again. Pool area great and plenty of sun beds

Just got back from a girlie weekend. Hotel is in a great location. Pool area is great, plenty of sun beds. Breakfast was really good, great selection of items. Rooms are small and quite dated and could do with being modernised. However it was clean and beds were quite comfortable. There is a free safe and a small fridge in the room.

Perfect location. Rooms are a bit tired but cleaned very day. Food is 50/50. Had to eat out a few nights as the choices weren’t the best. Biggest let down to the entertainment crew. Everything was in Spanish. Felt sorry for the British kids as they didn’t have a clue what was happening some days. If I ever go back to Benidorm it will be the Venus

Great hotel stayed here previously about 9 years ago so decided to try it again. Love this place rooms really clean bathroom is on the small side but adequate. Staff friendly and great check in . Food cannot fault plenty of choice even had shepherds pie and roast beef. Breakfast is good also you can get cava and add it to the fresh orange juice to make bucks fizz. Location is great right next to the market not too far from the beach and a nice walk to the old town. Drinks are mixed opinions cocktails not bad at £7euro but gin and tonics/whiskeys etc quite expensive. Good entertainment venues nearby Sinatra's Is good.

Clean friendly and the food was excellent. Pool and pool area cleaned every morning and plenty sunbeds. Rooms were standard and cleaned every day but could use a wee update. Staff are fantastic.