Misafir Kullanıcı
14 Temmuz 2023
In July, my group stayed at a hotel, and in my 23 years of experience in tourism, I have never witnessed such a disaster. Mistakes can always happen, but the impoliteness displayed by the hotel's representative (PIC) in their attitude and conversations clearly demonstrated their lack of respect for their profession. It was truly incredible that no preparations were made for the group on the day of arrival, despite the group consisting of 55 people, and they were kept waiting in the lobby for over two hours. It was only when the person in charge of the hotel arrived that they informed us we could proceed with the check-in. I could never understand why individuals lacking sensitivity, professional ethics, and even the ability to apologize to the group were involved in the tourism sector. I sincerely hope that this feedback serves as an opportunity for the hotel management to reassess their operations, training, and the individuals they employ. As travelers, we rely on hotels to provide us with comfort, hospitality, and a positive experience. Unfortunately, our stay at this hotel fell far short of these expectations
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