This is our second time staying at this hotel - Holy Island is small and hotel availability is limited. We were delighted to discover the hotel rooms have been upgraded since our last stay and had a boutique slant with hardwood floors. The views from room 10 are spectacular but there was rather an odd adornment of giant golden balls, which frankly just took up room in a nice, large space. It was an odd addition on a remote island and must’ve been a huge ‘ball’ ache to manoeuvre into the 2nd floor room with an awkward staircase, I couldn’t fathom the reason why? The most disappointing part of our stay was the lack of any hot water to shower or bathe. We raised it with reception, well the one member of staff who was in attendance and she was of little help. Her response at the time and on check out was ‘I’ve let the management know, but haven’t had a response’. We were charged full price of £189 for the evening which isn’t good enough when basic facilities like hot water are not available, I asked on checkout if someone could contact us to discuss as to the reasons why and she responded ‘you’d be better off telephoning us’ I’m still waiting a response 5 days later. There are large areas of damp and where leaks have occurred which look unsightly and the glass panel at the reception door is shattered which doesn’t give a great impression at check in. We were slightly early due to tide crossings and us as well as others were told no checking in until 2 pm as he still needs to hoover. We spent time in the bar on the evening, but the fire remained unlit and it was a very chilly evening. The range of drinks and food are good, but the welcome at the Crown and Anchor opposite is far nicer and much warmer. It had a much cosier a**osphere, as does the Ship where we opted to dine. Breakfast on checkout day was a little shambolick - a toaster to make your own toast with supermarket bread, instant coffee and a boiler, a bowl containing an apple and a banana and cereal. The hot offering was better but the sausages were cold which is a shame as they were really nice quality. Poached eggs were excellent, but only one indictable wrapped butter left for a toasted muffin. There was one member of staff present and we had to wait until she moved furniture for us as she said she was expecting a table of 6 who shouted up that they’d taken two separate tables and hadn’t thought to say. It’s disappointing as we love Holy Islsnd, but I don’t think I would return. Overall overpriced and doesn’t follow through on their offering.
Çevir