Mercure Plaza Biarritz Centre

Very good hotel

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Great customer service at this hotel Room was spot on We had a few problems with our car and the staff were very helpful Highly recommend and we will definitely be back next year Close to the beach and restaurants and bars - lovely cocktail bar just next door

Spent 2 nights here for a short break, as we love Biarritz. It was our first visit to this hotel. It is centrally situated, making it an ideal base for exploring the town. We received a warm welcome at check-in and were delighted with our 3rd floor room. We booked a prestige room with a sea view, which was a good decision and well worth the money. The room was spacious and comfortable. Very good bed and bedding. The coffee machine was appreciated, as was the fridge stocked with complimentary soft drinks. These were topped up daily. The bathroom and separate toilet were spacious and well furnished with toiletries. Bath robes and slippers were provided. I especially loved the anti-fog mirror. The shower was powerful, with plenty of hot water. We didn’t have breakfast in the hotel, but did use the bar for a drink and a planche of charcuterie and cheeses, which were delicious. All staff were friendly and eager to help. I was surprised that although the hotel is classed as a monument, there is no information on its history in the rooms. To me, that is a selling point which should be well publicised. We had to check the internet for information on the background of the hotel, which is fascinating. It would be well worth printing off a page and leaving it in the rooms. Overall an excellent stay and we will definitely be returning.

The personal we’re not friendly. Upon check in the other couple were given an upgrade at no additional cost. When my wife asked the receptionist was it possible to get an upgrade as welll she was very short with my wife saying she would have to check with the manager. We went to our room which was very small the phone wrang and my wife answered and was told an upgrade was not possible and hung up. Rude people! Never stay here again.

Hotel is a perfect boutique hotel in a perfect location. Kept in fantastic condition. NESPRESSO machine was giving water instead of coffee and I let lovely person ( they’re ALL lovely so expect that as one of best things to happen on a trip ) and it was evening. Following afternoon come back to room and tthere is a new one there and they had filled it with water. I wasn’t expecting that. I only asked if they can check it etc. And cleaning personnel are so polite. They all greet you and wish you a good day. We lost a card ( long story ) and I asked one of them about it: we searched together and could not find it. We come back to room later and it was there!!!!! She found it ! They go over and above. In Dining room also. You know a hotel is managed well with service and people such as this. They were all awesome and I would not hesitate to stay here over and over.

Great location, near beach and restaurants, and helpful staff. The building itself is an art deco gem and the rooms have the same style.

Good location. Really poor check in experience - told room would be ready at 2pm but were sent away rather brusquely at 2pm with a “we will call you when it is ready”. That call was never made and we were left in reception waiting for over an hour without any acknowledgment. The room itself was fine save for an impossible to understand a/c set up and paper cups rather than glasses in the bathroom and with the coffee stuff - that feels a bit cheap for a hotel such as this. Charging €5 to hire a beach towel also felt a tad harsh. At our next hotel, they were more than happy to hand them out free of charge. We won’t be returning.

The Mercury Biarritz was in a perfect location. Everything was within walking distance. The hotel was very clean, beds were very comfy. The staff at the front desk were very friendly and helpful!