Casual Serantes

check in is on line for door code. welcome to 44 steps to carry your suitcase up, no lift. you are given code to access your room. no staff on site except for cleaning. help avalible from another hotel in group. room tidy and clean and it all worked. very well placed if you want to visit the old town of Bilbao.

This is a cute 5 room hostel in the old town. Great if you arrive by taxi or train. A long walk if you arrive with a car. Lots of steps. Great shared kitchen area.

The staff and managers were extremely helpful. Great location. Lots of dining options, sights, shopping nearby. It is a walking only area (no vehicles) and a long staircase to climb so not the best if you have trouble getting around by foot. Otherwise a very nice place and highly recommended.

Even though it states that their is a reception there is none. the reception is in the other building couple og hubdreds meters away. service is horrible i injured myself going down the stairs which are very steep. i did not find the light on the top but knew there was one in the middle, did not make it so far unfortunately and injured my knee badly and couldnt move and was in pain. infotmed the hotel about it and no one showed up at all, only received an adress to the hospital.

Clean room and helpful staff

This pension is in a walking only area - a 10 minute walk from the nearest parking lot. then you have to haul your luggage up a long flight of stairs. 10 minutes after booking, I realized it was inaccessible by car and tried to cancel the booking but they did not allow it. The check-in system is complicated and in the end they sent us the code, but it didn’t work until I phoned, and she activated it. I inquired about parking, but they sent the information too late. With €18 for parking this was a very expensive room with paper thin walls. I could hear everything in the next room and that was not pleasant at four in the morning. They advertised kitchen facilities, but really it was a closet off the hallway, which had a small microwave and refrigerator. No sink. I do not recommend this place.

The room was nice and confortable, but the street was busy with a lot of people in bars and drinking on the street. There is no front desk, I had ti access with a cose they provide

Extremely complicated to check in, apparently needs to be done 72h in advance online, unclear where the links are, communicating mainly in spanish. No indication of it but the bathroom was shared!! Very crazy.

The hotel doesn't have a reception. They text you an access code. The room was clean and large enough, you have many stairs to get to the rooms. I would recommend this hotel, it is good value but nothing luxurious